Service Center Manager

Xpress Global Systems (XGS); Allentown (Lehigh County); On-site; USD 90,000 - 113,000; Full time

Job summary

Xpress Global Systems (XGS) seeks a dynamic Service Center Manager for its Allentown facility. This role encompasses managing customer service and operational activities within the service center. The ideal candidate possesses strong leadership and communication skills, paired with a thorough understanding of transportation logistics. Responsibilities include overseeing all service center operations, maintaining compliance, and fostering a productive work environment for staff.

Benefits

Vision insurance

Medical insurance

401(k)

Paid paternity leave

Paid maternity leave

Qualifications

• Minimum of two years supervisory experience or five years relevant experience.
• Understanding of LTL Operations, previous Service Center Management is preferred.
• Proven ability to lead in a fast-paced environment.

Responsibilities

• Supervise terminal operations including loading/unloading freight and customer service.
• Create driver route assignments and dispatch strategies.
• Ensure effective operations strategy to maximize profits.

Skills

Interpersonal skills

Leadership

Communication skills

Organizational skills

Problem-solving abilities

Education

Four-year degree in Transportation Management or relevant education

Tools

AS400

Microsoft Office

Job description

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Xpress Global Systems (XGS) provided pay range

This range is provided by Xpress Global Systems (XGS). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,311.52/yr - $112,889.40/yr

Direct message the job poster from Xpress Global Systems (XGS)

Talent Sourcing Manager specializing in HR and Talent Acquisition at XGS

At Xpress Global Systems (XGS), we are Delivering a World of Difference, One Truck Load at a Time. We are looking for hardworking, intelligent people with a relentless dedication to safety, quality, and customer service.

The Service Center Manager manages customer service, safety, dispatch and warehousing/dock operations for a service center facility responsible for city operations. Responsibilities include routing and loading; dock operations; and inventory control in an LTL environment. This includes management of the service center; driver, dock and operations personnel; safety and compliance. The Service Center Manager is responsible for planning, organizing, managing and directing office operations. Extensive reviewing of Service Center operational and policy procedures. This position oversees and is directly involved in all phases of the service center operation.

Responsibilities:

• Supervise, lead and direct the terminal operations loading and unloading of freight, customer service functions, facilities management and all other aspects of managing a service center.
• Review, monitor and control all operations for the service center. Implement effective operations strategy to react appropriately to changes in revenue or expense such as to maximize company profits.
• Create driver route assignments and dispatch drivers in a manner that optimizes assets both equipment and driver.
• Interface with Linehaul Operations to ensure timely arrivals and departures.
• Assist linehaul operations with day-to-day optimization at the service center level.
• Ensure that trailers are loaded and unloaded to meet service requirements.
• Manage, direct and train dockworkers in warehouse operations. Load and unload freight. Move products with a lift truck and by hand
• Create and assign work schedules. Maintain proper staffing to support operations based on freight volumes. Adjust work schedules and staffing levels as needed to optimize profits while meeting service requirements.
• Ensure equipment is properly maintained. Ensure preventive maintenance on Company equipment is done on schedule. Coordinate repair and replacement of equipment as needed.
• Ensure Service Center is properly maintained. Identify and negotiate vendor agreements for Service Center. Identify and coordinate needed repairs.
• Analyze structure, methods and performance of service center operations to ensure compliance with standard operating procedures.
• Participate in conference calls and facilitate training and onboarding procedures.
• Other duties as assigned

Qualifications:

• Four-year degree in Transportation Management or other relevant education and minimum of two (2) years supervisory experience in a facility of similar scope; or at least 5 years of relevant supervisory experience.
• Must have strong interpersonal skills and the ability to lead, manage, coach and develop subordinates.
• Effective written and verbal communication skills.
• Understanding of transportation and LTL Operations required, floor covering industries experience is preferred.
• AS400 experience preferred.
• Candidates must have proven leadership experience.
• Must have the ability to lead in a fast-paced environment.
• Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, and company policies and procedures, preferred.
• Strong Organizational / Communication/ and Logistical skills with solid problem-solving abilities.
• Knowledge of all aspects of ensuring quality freight handling techniques preferred.
• Computer skills and be proficient with Microsoft Office products.
• Knowledge of the city and surrounding areas
• Previous Service Center Management experience in the LTL industry is STRONGLY preferred.

The Service Center Manager will also...

• Frequently lift objects weighing up to 50 pounds and occasionally up to 70 pounds; pull up to 100 pounds and push up to 50 pounds
• Occasionally climb stairs, frequently stoop, kneel or crouch
• Use hands and arms to reach for, grasp and manipulate object
• Have manual dexterity to operate a computer and other office machines
• Be exposed to extreme cold and/or hot working conditions
• Have average exposure to fumes working around tractor trailers, lift trucks, yard tractors present in the distribution environment
• Have correctable vision and hearing
• Travel occasionally

The XGS working environment is...

Conducted in an environment where there is significant exposure to outdoor weather conditions and site conditions may also occur. Personal protective equipment must be worn in all areas as required. Although the work usually is not considered inherently dangerous, must be careful while performing onsite services.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. XGS reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Distribution

• Industries

  Freight and Package Transportation

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Inferred from the description for this job

Vision insurance

Medical insurance

401(k)

Paid paternity leave

Paid maternity leave

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