Service Center Leader: Drive Growth & Customer Excellence

Grease Monkey International; Pensacola (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

American LubeFast in Pensacola, FL is seeking a Center Manager to lead daily operations, drive service quality, and grow revenue. You will balance hands-on bay work with strategic oversight of staffing, safety, and profitability.

You will own the center's P&L, manage inventory and parts, schedule work, and coach a team of service technicians. The role requires ownership mindset, strong communication, and a focus on safety and customer obsession.

Qualifications

• High school diploma or equivalent required.
• 3+ years of people leadership experience; automotive or service retail management preferred.
• Strong understanding of P&L management, cost control, and revenue growth strategies.
• Proven track record of achieving or exceeding sales and operational KPIs.
• Experience in a high-volume, customer-facing environment (automotive, retail, or similar).
• Comfortable using POS systems, scheduling tools, and standard business software.
• Strong business acumen, problem-solving ability, and decision-making skills.

Responsibilities

• Deliver best-in-class customer experience grounded in trust and efficiency.
• Own and manage the center's Profit & Loss (P&L), including revenue, labor, and operating expenses.
• Lead from the front—coaching a high-performing team of service technicians and leaders.
• Build a culture rooted in accountability, teamwork, safety, and customer obsession.
• Ensure all safety standards and regulatory requirements are followed across operations.
• Develop and execute staffing, scheduling, and process improvements to optimize performance.

Skills

People leadership

P&L management

Revenue growth strategies

Sales KPIs

Customer-facing

Decision-making

High-energy

Problem-solving

Education

High school diploma or equivalence

Tools

POS systems

Scheduling tools

Business software

Job description

American LubeFast in Pensacola, FL is seeking a Center Manager to lead daily operations, drive service quality, and grow revenue. You will balance hands-on bay work with strategic oversight of staffing, safety, and profitability.

You will own the center's P&L, manage inventory and parts, schedule work, and coach a team of service technicians. The role requires ownership mindset, strong communication, and a focus on safety and customer obsession.