Service Center Coordinator

NBCUniversal; California; On-site; USD 50,000 - 65,000; Full time

Job summary

NBCUniversal seeks a Service Center Coordinator to support its Facilities Customer Service Center. This role involves managing customer service requests, coordinating maintenance operations, and ensuring excellent service delivery across multiple sites. Ideal candidates will have clerical experience and a strong customer service focus.

Benefits

Health insurance

401(k)

Paid leave

Tuition reimbursement

Discounts

Qualifications

• 2+ years of clerical/business admin experience.
• 3+ years of facilities maintenance help desk experience.

Responsibilities

• Operate the Facilities Ops & Engineering Service Center.
• Triage work requests and assign crews to work orders.
• Manage daily IWMS functions and support work management reporting.

Skills

Communication

Customer Service

Detail-oriented

Multitasking

Tech-savvy

Education

High school diploma or equivalent

Tools

MS Office

Job description

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Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The spin-off is expected to be completed during 2025.

Job Description

The Service Center Coordinator supports NBCU Facilities Customer Service Center & Building Intelligence Operations. You will support all NBCU West Coast sites, including Universal Lower Lot Studio Operations, 10 Universal City Plaza, Dream Works Campus, Assembly Studios in Atlanta, and our Sports teams in Stamford. Your role involves handling diverse customer service requests, providing information on Facilities Ops & Eng activities, and supporting weekly work planning with Work Control and Maintenance Supervisors. You will serve as the primary contact for trades & engineering for work management and represent the Facilities Ops & Engineering department in delivering excellent customer service.

What You’ll Do

1. Operate the Facilities Ops & Engineering Service Center, responding to requests via phone, IWMS, and email.
2. Triage work requests and assign crews to work orders.
3. Utilize IWMS for work order management, including creation, assignment, and reporting.
4. Manage daily IWMS functions such as updating labor and zone teams with resources.
5. Collaborate with the Sr. Work Control Manager and MRO Manager to deliver top-tier maintenance and customer service.
6. Code work orders accurately for various types like Preventive Maintenance, Reactive Maintenance, etc.
7. Assist customers with entering requests through the IWMS portal and mobile app.
8. Review work orders for data quality, ensuring accurate property, crew, and asset information.
9. Support work management reporting and coordinate with Finance and admin teams on cost analysis.

Qualifications

Let’s Talk About You…

• Executer – You are proactive and manage priorities efficiently within a matrix environment.
• Communicator – Excellent written and verbal communication skills.
• Self-starter – Motivated and resourceful with minimal guidance.
• Customer Service Champion – Dedicated to serving customers and colleagues.
• Detail-oriented – Organized and meticulous in managing work plans and schedules.
• Multitasker – Capable of handling multiple priorities effectively.
• Tech-savvy – Proficient in MS Office and quick to learn new software.

What You Must Have

• High school diploma or equivalent
• 2+ years of clerical/business admin experience
• 3+ years of facilities maintenance help desk experience

What Would Make You a Stand-out

• Strong communication skills for liaising within and outside the department
• Experience with enterprise business and workplace management systems
• Excellent organizational skills

Additional Requirements

On-Site: Full-time work at an NBCUniversal-designated location.

This role offers benefits including health insurance, 401(k), paid leave, tuition reimbursement, and discounts. Salary range: $50,000 - $65,000.

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