Service Center Business Partner-Remote

Mindr; United States; Remote; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401(k)

UKG Wallet

Paid Holidays

Paid Time Off

Cornerstone training

Job summary

Intoxalock, a Mindr family brand, is seeking a Service Center Business Partner to build and maintain relationships with service centers and internal/external partners, ensuring satisfaction with the Intoxalock partnership and timely resolution of escalated issues.

The role demands strong communication, cross‑functional collaboration, and the ability to travel (<10%). A bachelor’s degree or equivalent experience and proficiency with Microsoft Outlook, Word and Excel are required; you will guide partners to mutual value.

Qualifications

• Bachelor’s degree or equivalent experience (4 years).
• Strong verbal and written communication skills.
• Cross-functional collaboration with internal teams.
• Travel up to 10% of the time.
• Ability to prioritize time-bound tasks.
• High attention to detail and quality.
• Proficiency in Microsoft Outlook, Word and Excel.
• Effective problem-solving to improve efficiency and service.

Responsibilities

• Build and maintain relationships with Service Centers to assure retention.
• Collaborate departmentally on impacts and changes affecting the team or centers.
• Promptly respond to inquiries and ensure follow-up.
• Inbound/outbound calls for changes, opportunities, PDE retrieval, paid partner program, etc.
• Capture and act on feedback to cultivate relationships.
• Maintain excellent communication and prioritization.
• Respond to communications via email, phone, Zoom, or approved texting tool.
• Use automation features through Zoho, Vision 360, or other approved software.
• Perform other duties as assigned.

Skills

Strong communication

Cross-functional collaboration

Time management

Travel availability

Microsoft Office

Problem solving

Education

Bachelor's degree or equivalent experience

Tools

Zoho

Vision 360

Job description

AtIntoxalock,a member of theMindrfamily of brands,we are dedicated to being aforce for good. That's why we provide substance use safety,detection, and monitoring products and services that help peoplelive responsibly and keep communities safe.

Always aware. Always Guiding. Never Restricting or judging.

The Service Center Business Partner role has a critical accountability to building and maintaining relationships with our service centers as well as internal and external partners including but not limited to: state liaisons, Marketing, and recruiting. This role is responsible for ensuring our Service Center are satisfied with their Intoxalock partnership. The Service Center Business Partner will also be expected to diffuse any escalated Service Center issues that may arise in a timely fashion. Lastly, this role will serve as a consultant to our Service Centers, in an effort to illustrate how our partnership can generate mutual value.

What You’ll Be Doing:

• Build and maintain lasting relationships with our Service Centers to assure retention - make decisions on factors impacting our ability to retain and be methodical on approach to determining the need to sever ties with a Service Center, in the best interest of the business.
• Collaborate departmentally on impacts and/or changes effecting the team or our service centers
• Promptly respond to inquiries and ensure proper and appropriate follow-up
• Inbound and outbound calling to Service Centers for changes, impacts, opportunities, PDE retrieval, paid partner program, damage claims, invoices, or other projects as needed or assigned.
• Capture & act upon feedback from Service Centers, to further cultivate relationship
• Excellent communication and prioritization skills
• Respond to all incoming communications, could be via email, phone call or internally via zoom, or company approved texting application
• Use of enhanced automation features through Zoho, Vision 360, or any other adopted company approved software/hardware
• All other duties as assigned.

What You’ll Bring to the Table

• Bachelor's degree or equivalent experience (4 years).
• Strong verbal (both in person and phone) and written communication skills that can be flexed to fit broad spectrum of situations
• Cross-functional collaboration
• May involve the need to travel (<10%)
• Ability to prioritize numerous time-bound tasks and switch between tasks efficiently
• Strong attention to detail leading to high-quality work production
• Computer skills required include proficiency in Microsoft Outlook, Word and Excel
• Effective problem-solving skills used to identify efficiency, quality and/or service improvements to the work assigned

Why work for us?

Check out this list of a few of the many good reasons why we are a Top Workplace:

• Pay range is $ 20.49 - $26.44/hr + 401(k) + benefits.
• Shift: Monday-Friday 8:30am-5pm or 9:00 AM- 5:30PM CST
• We are the nation’s largest interlock provider, and our Mission is to help people live and drive responsibly.
• Mindr won the 2026 Top Workplace Award locally and nationally–and 2026 Best Place for Working Parents Award
• Growth Oriented- 7 years of over 10%+ growth annually. Doubled in employee size over the past 2-3 years.
• A comprehensive and highly competitive benefits package, including:
• Health Insurance
• Vision Insurance
• 401(k)
• UKG Wallet -our team members can access their earned wages before payday
• Paid Holidays
• Paid Time Off
• Ongoing Professional Training online via Cornerstone
• And more

Equal Opportunity Employer

It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants based on individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information.

#SJ

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.