Service Center Associate-12

Sedgwick Claims Management Services Ltd; Georgia; On-site; USD 32,000 - 44,000; Full time

Job summary

Sedgwick is hiring for a Service Center Associate-12 who will support the customer service claims application process remotely from Georgia. The role requires accurate data entry, timely contact with customers, and clear communication to resolve questions and guide customers to the correct contact person.

High school diploma or GED is required, and 1 year of clerical or customer service experience is preferred.

Qualifications

• High school diploma or GED required.
• 1 year of clerical or customer service experience preferred.
• Excellent oral and written communication.
• PC literate with Microsoft Office.

Responsibilities

• Assigns and processes new claims applications to appropriate handlers.
• Enters verbal and written information into the claims system accurately.
• Contacts customers by phone or written correspondence to request documentation and provide status.
• Maintains a professional, quality service culture within the Customer Service Team; adheres to schedules.

Skills

Excellent communication

Microsoft Office

Customer service

Team player

Education

High school diploma

Tools

Microsoft Office

Job description

## Service Center Associate-12Apply: Telecommuter GA: Full time: Posted Today: R77958By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top CompaniesCertified as a Great Place to WorkFortune Best Workplaces in Financial Services & InsuranceService Center Associate-12**PRIMARY PURPOSE****:** To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.**ESSENTIAL FUNCTIONS and RESPONSIBILITIES*** Assigns new claims to the appropriate claims handler.* Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system.* Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.* Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.* Participates in and maintains a quality service culture within the Customer Service Team.* Attendance during scheduled work hours is required.**ADDITIONAL FUNCTIONS and RESPONSIBILITIES*** Performs other duties as assigned.* Supports the organization's quality program(s).**QUALIFICATIONS****Education & Licensing**High school diploma or GED required.**Experience**One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.**Skills & Knowledge*** Excellent oral and written communication* PC literate, including Microsoft Office products* Good customer service skills* Strong organizational skills* Good interpersonal skills* Ability to work in a team environment* Ability to meet or exceed Performance Competencies**WORK ENVIRONMENT**When applicable and appropriate, consideration will be given to reasonable accommodations.**Mental:** Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines**Physical:** Computer keyboarding, travel as required**Auditory/Visual:** Hearing, vision and talkingThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.