Service Care Coordinator

Elizabeth Richardson Center, Inc; Springdale (AR); On-site; USD 40,000 - 55,000; Full time

Job summary

A nonprofit health and human services organization is seeking a Service Care Coordinator to manage client data and coordinate services for individuals with intellectual disabilities. The role requires a Bachelor's degree in human services or equivalent experience, as well as proficiency in Microsoft Office. Responsibilities include overseeing billing processes and supporting client care coordination. Strong communication skills are essential. This is a full-time entry-level position based in Springdale, Arkansas.

Qualifications

• Ability to read and interpret various documents.
• Demonstrates strong verbal and written communication skills.
• Ability to prepare training materials as needed.

Responsibilities

• Oversee management of CHAP client data and paperwork.
• Assist in developing and coordinating client services.
• Bill consultative services as assigned.

Skills

Communication skills

Knowledge of Medicaid procedures

Computer systems skills

Training delivery

Education

Bachelor’s degree in human services

Tools

Microsoft Office Suite

Job description

Service Care Coordinator – Elizabeth Richardson Center, Inc

The coordinator is responsible for overseeing the management of all CHAP client data, which includes gathering, preparing, updating, and maintaining client paperwork and ensuring client eligibility for services. This person will work with his/her and other Programs staff to assess client needs in order to develop, coordinate, monitor, and update all services for the client; and ensure that standard is met for the entire department. The coordinator is responsible for working with Finance and Accounting on billing consultative services, as well as investigating specific client issues associated with internal documentation and external requirements from organizations such as Medicaid or the PASSE. This person ensures clients receive all necessary services in a planned, coordinated, efficient, and effective manner.

Essential Job Functions

• Accountable for the workload assigned to the CHAP Care Coordinator staff/contractors.
• Responsible for supporting the Director of Care Coordination with planning, preparation, training, and ongoing development of the Care Coordinators as assigned.
• Arrange for the provision of Waiver/ADDT services, including the following responsibilities:
• Attend and assist with Individual Program Plans and Person-Centered Service Planning meetings to coordinate services in a way that objectives can be met.
• Support CHAP Contractors to effectively plan client care in the context of operations to ensure no disruption of services.
• Explain schedule information, client progress, health and safety concerns, etc., to complete plans of care.
• Assist with compiling and maintaining Medicaid, PASSE, personnel enrollments/paperwork, and develop contracts during an intake and throughout the client’s time with ERC following DDS, DPSQA, and Medicaid requirements and Elizabeth Richardson Center policies and procedures.
• Develop, compile, and maintain the prior authorizations, PCSP, behavior support plans, and other service paperwork for clients following DDS, DPSQA, and Medicaid requirements and Elizabeth Richardson Center policies and procedures.
• Assist the care coordinator team by providing directions if there are issues with Medicaid, PASSEs, or other entities.
• Standardize the process so that ERC can capture all provided services.
• Bill consultative services as assigned.
• Assess the needs of the client and assist with the development of plans provided by the PASSE in collaboration with the ERC program.
• Make referrals for other services when appropriate.
• Advocate for clients and ensure we only provide those services we have the capability and capacity to provide.
• Coordinate and facilitate additional interdisciplinary meetings as needed to address programming issues.

Qualifications - Knowledge/Skills/Abilities

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write detailed reports and correspondence. Demonstrates both verbal and written communication skills.
• Skilled in operating computer systems and programs, i.e., Microsoft Word, Outlook, and Excel, and the ability to prepare documents; interpret and develop spreadsheets.
• Knowledge of policies, procedures, and regulations for ERC, DPSQA, Medicaid, and other affiliated client care procedures and policies required for billing and coordination of care.
• Knowledgeable of adult learning training methods.
• Ability to deliver a variety of training methods.
• Ability to prepare training material and packets, as needed.
• Ability to communicate effectively and in a timely manner with clients (and guardians), the general public, colleagues, and supervisors.
• Ability to read and interpret documents, reports, or manuals.

The physical work environments may have extreme heat or cold, and loud noise levels.

Physical Demands

This role requires sitting, standing, walking, lifting, carrying, reaching, pushing, pulling, repetitious computer and phone use, and talking to people, with standard physical expectations.

• frequently required to stand, walk, sit, lift, carry, push, turn, twist, and reach.

Travel

Moderate - conducting monthly home visits to CHAP Members and in-home/onsite support for other ERC programs as needed.

Required Education and Experience

• Minimum level of education required – Bachelor’s degree in the human services field, or an Associate’s degree (or equivalent) with two plus years of experience in a similar role serving individuals with intellectual disabilities; five plus years of experience in a similar role may be considered instead of educational requirements.
• Experience working with individuals with intellectual disabilities.
• Proficiency in Microsoft Office Suite is required.

Preferred Education and Experience

• Preferred MBA
• Preferred experience working with PASSEs
• Preferred experience in nonprofit organizations.

Additional Eligibility Qualifications

• Must pass an extensive background check.
• Must comply with drug testing requirements.
• Valid driver’s license
• Reliable transportation is required.
• Licensure requirements - Must meet minimum licensure annual training requirements.
• This role includes licensure requirements for Administrators, Health & Safety, and HIPAA training.
• CPR/First Aid trained and updated annually

Other Duties: As required to fulfill the ERC mission.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Note: This refined listing omits extraneous postings and retains the core job information for the Service Care Coordinator role at Elizabeth Richardson Center, Inc.