Service Branch Manager - Climax Mine

Wagner Equipment; Leadville (CO); On-site; USD 97,000 - 134,000; Full time

Benefits offered by this job

PTO up to 96 hours first year

Medical, dental, vision insurance

401K company contribution up to 7%

Tuition Reimbursement

Employee Assistance Program

Job summary

Wagner Equipment Co. is seeking a Branch P&S Manager to lead the efficient operation of the branch's sales, rentals, and product support activities while guiding day-to-day operations to meet company objectives.

You will develop budgets, implement procedures, and build strong relationships with customers and internal teams to drive service excellence and profitability across Caterpillar earthmoving equipment lines.

Qualifications

• High School Diploma or GED required; Bachelor's in business or equivalent experience preferred.
• 5+ years in heavy equipment dealership management (sales, rental, product support).
• 5+ years admin/clerical experience and 5+ years customer service.

Responsibilities

• Lead branch sales, rentals, and product support.
• Develop and manage budget for branch operations.
• Maintain relationships with customers and internal teams to drive service excellence.
• Establish sales and profit objectives and ensure targets are met.
• Oversee hiring, training, and performance reviews of staff.

Skills

Leadership

Sales management

Customer service

Budget management

Education

High School Diploma or GED

Bachelor’s degree in Business related field

Tools

PowerPoint

Excel

CRM/Sales Link

DBS

Job description

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Job Details

Description

Why Join Wagner?

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits Include

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans -401Keligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more
• Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans

The Branch P&S Manager is responsible for the efficient operation and management of all branch sales, rentals, and product support activities of the company’s branch operation in addition to the strategic day to day operations in a manner that achieves branch objectives and that reflects the company’s vision of working as “One Professional Team.”

Pay Rate: $97,196.14 - $133,641.63 Annually

Pay rate is dependent upon education and experience.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Creates a strategy to develop and manage an effective product support, rental and walk-in sales organization
• Develops and manages all budget responsibilities to ensure financial results of the business
• Develops operational procedures congruent with established Wagner objectives by working with Wagner Equipment Co. and Wagner Rents management teams
• Manages Daniel Customer Loyalty survey results and creates a customer service culture that results in the highest customer satisfaction results
• Plans short and long-term requirements on equipment and facilities
• Seeks input from, and reaches across product and service lines to support the needs of customers
• Develops and maintains working relationships with customers, corporate managers and employees
• Develops product support, sales and rental strategies for all markets for Caterpillar earthmoving equipment, engines and allied lines
• Establishes sales and profit objectives and ensures objectives are met or exceeded
• Maintains knowledge and understanding of products
• Other duties as assigned by manager

Supervisory Responsibilities

• Hires, trains, and directs a working staff sufficient to efficiently perform the functions of the branch operations
• Provides on-going performance feedback, and conducts timely special and annual performance reviews, making recommendations for status or salary adjustments
• Develops human resource procedures to comply with local legal requirements while developing a knowledgeable, productive staff

Required Education And Experience

• High School Diploma or GED
• Bachelor’s degree in a Business related field or equivalent combination of education and experience
• 5+ years’ experience in a heavy equipment/agriculture equipment dealership at a level of responsibility which includes management of sales, rental, and product support operations
• 5+ years administrative/clerical experience
• 5+ years customer service experience
• 3+ years sales experience
• 5+ years supervisory/management experience

Physical Demands & Competencies

• Standing, walking, talking, sitting, use of hands & hearing
• Squatting/Kneeling
• Ability to ascend/descend ladders, stairs, etc.
• Medium work that includes lifting and/or moving objects up to 32 pounds or more
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Skilled in seeking input from and reaching an agreement with other key managers to determine ways to tailor services that seamlessly cross product and service lines that support the needs of our customers
• Intermediate knowledge of Microsoft PowerPoint
• Intermediate knowledge of DBS and CRM/Sales Link
• Advanced knowledge of Microsoft Word and Excel

Travel Requirements

• 1-25%

Work Environment

• Noise: Moderate
• Indoors and Outdoors

Other Duties

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.