Service BDC- Toyota of Santa Fe

Sonic Automotive; Santa Fe (NM); On-site; Full time

Job summary

Join a dynamic team at a leading automotive dealership where your skills in communication and customer service will shine. As a Service BDC Associate, you'll play a crucial role in enhancing customer experiences by managing service appointments and inquiries. This position offers a supportive environment with award-winning training, competitive compensation, and exceptional benefits. With a focus on teamwork and internal advancement, you will have the opportunity to grow your career in the automotive industry. If you are passionate about delivering top-notch service and thrive in a fast-paced environment, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Award-winning Training

Employee Discounts on Vehicles

Personal Automotive Concierge Service

Qualifications

• Excellent communication skills are essential for this role.
• Strong organizational and time management skills required.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Generate service appointments and manage customer data.

Skills

Verbal Communication

Written Communication

Organizational Skills

Time Management

CRM Software

Customer Service

Tools

Lead Management Tools

CRM Software

Job description

Service BDC- Toyota of Santa Fe in Santa Fe, NM at Sonic Automotive

Job Type: Other

Experience: Associate

About

At Toyota of Santa Fe, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award-winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
• We encourage peer-to-peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

Salary: $16.00 to $18.00 / hour

(The BDC Associate Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.00 and $18.00.)

Job Description

The Service BDC Associate is responsible for generating service appointments with customers that contact Toyota of Santa Fe via the internet. The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate, and courteous manner. This highly accountable position uses lead management tools, CRM software, and the internet to manage inquiry flow, update customer files, and closely track customer interest. The Service BDC Associate will be trained to understand all products and services offered and will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

1. Respond to internet inquiries with courtesy, accuracy, and professionalism.
2. Promptly and accurately enter all customer inquiry data into the CRM.
3. Generate service appointments.
4. Conduct phone surveys to assess customer preferences and quality of experience.
5. Effectively utilize lead management tools.
6. Compile all necessary reports, forms, and other documentation on a timely basis.
7. Perform other job-related duties as assigned.
8. Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers.

Minimum Qualifications:

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in a call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies, and procedures.

We offer a comprehensive benefits package and a competitive compensation package.

It's time to make the most important move of your career. From our cooperative, team-based approach to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

“All your information will be kept confidential according to EEOC guidelines”