Service BDC Team Lead

Lhmauto; Duluth (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Asbury Automotive Group is seeking a BDC Team Lead to manage a high volume of customer interactions. This role involves scheduling service appointments and providing customer support, along with training a robust team. Benefits include weekly pay, paid holidays, and extensive insurance options.

Benefits

Weekly pay

Paid holidays & paid time off

401k with company match

Paid training

Stock Awards

Career development resources

Employee discounts

Qualifications

• Experience in retail, sales, or call center preferred.
• Minimum typing speed of 35-40 wpm.
• Must be 18 years or older.

Responsibilities

• Manage inbound/outbound calls and emails.
• Schedule and communicate automotive service appointments.
• Document customer interactions and follow dealership procedures.

Skills

Customer service skills

Advanced computer skills

Motivation

Job description

Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as o ne of the best places to work by both Newsweek and US News & World report.

OurBDC (Business Development Center) Team Leads are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. They identify customer needs, provide information on service appointment availability, partner with service advisors, research issues, and provide solutions or alternatives. They are also responsible for daily tasks including scheduling, training and supporting a large team.

• Must be able and willing to receive a high amount of inbound calls
• Partner with the service department to schedule vehicle service appointments
• Contact and communicate with customers to identify automotive service needs
• Follow all dealership processes and procedures, high frequency of contact with customers
• Thorough documentation of all contacts within the customer management system
• Answer all calls in a prompt, professional, and courteous manner
• Use scripts to collect all pertinentcustomer information and document in the system accordingly
• Leads must adhere to Asbury phone scripts
• Excellent customer service skills and motivation to be successful
• High volume incoming and outgoing calls, ranging from 50+ calls per day
• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls and appointments preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Able to multi-task in a fast-paced environment
• Various language proficiencyis always a plus
• Team player
• Must be atleast eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock Awards(select management and front-line team members eligible

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance, and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Opportunities to join our community service initiatives, which include paid volunteer hours
• Aggressive Employee referral program with bonus opportunity

INDOTHER

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.