Service BDC Representative

Mel Hambelton Ford Inc; Wichita (KS); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid holidays

Paid vacations

Paid personal days

Health insurance

Job summary

Mel Hambelton Ford Inc in Wichita, KS seeks a Service BDC Representative to handle incoming and outbound calls to schedule vehicle service appointments and maintain CRM records. You will be the friendly first point of contact, guiding customers through the service process and ensuring accurate data entry.

Ideal candidates have a high school diploma or equivalent and some customer service experience, with a positive, professional demeanor.

Qualifications

• High School diploma or equivalent.
• Some customer service experience.

Responsibilities

• Arrange vehicle service appointments with customers by phone.
• Update the Customer Relationship Management (CRM) system.

Skills

Customer service

CRM experience

Education

High School diploma or equivalent

Tools

CRM software

Job description

We are a family-owned vehicle dealership based in Wichita, KS that offers its employees competitive pay, industry-leading benefits, opportunities for career growth, and a fun, friendly work environment.

The Company

We have an employee-focused and fun-loving culture and we’re known for the great care we take with clients and employees alike.

• Our employees love our employee appreciation programs! Employees receive free lunches, free event tickets, and employee parties.
• We believe our success is entirely due to our great employees and awesome company culture.

The Position

We’re looking for a Service BDC Representative.

• We offer paid holidays, paid vacations, and paid personal days.
• We also offer industry-leading health insurance benefits.

Requirements

• High School diploma or equivalent
• Some customer service experience

Responsibilities

• Arrange vehicle service appointments with customers on the phone
• Update Customer Relationship Management tool

Why Should You Apply?

• Comfortable office environment

The Location

Mel Hambelton Ford is based in Wichita, KS. This is a wonderful place to live because Wichita is regularly rated the city with the best cost-of-living in the United States! Wichita has a great mix of city life, quiet suburbs, and rural living all within a 10-minute drive.

The People

Mel Hambelton Ford is a fun group of people with a variety of backgrounds, from a host of unique circumstances, who each hold their own beliefs. We’re an equal opportunity employer: if you are hard-working and respectful of others.