Service BDC Representative

Westbury Jeep Chrysler Dodge; Village of Westbury (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Job summary

Westbury Jeep Chrysler Dodge RAM, part of VIP Automotive Group, is seeking an Automotive Service BDC Representative to greet customers, handle calls, schedule service, and support the service and parts departments.

The role emphasizes professionalism, teamwork, and strong communication in a fast-paced dealership environment. Training and advancement opportunities are available and employee benefits apply.

Qualifications

• Excellent customer service and communication skills.
• Professional phone etiquette and a customer-first attitude.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced dealership environment.
• Basic computer skills and the ability to learn dealership management systems.
• Previous experience in automotive service, a dealership BDC, service reception, appointment scheduling, or administrative support is preferred.
• Automotive dealership experience is a plus; candidates with transferable customer service experience are encouraged to apply.

Responsibilities

• Greet customers professionally as they arrive in the service department.
• Answer incoming phone calls and assist customers with service-related inquiries.
• Schedule automotive service appointments and maintain an organized appointment calendar.
• Generate repair orders and accurately enter customer and vehicle information.
• Close service invoices and assist with repair order processing.
• Maintain and file repair orders, parts invoices, rental forms, and other service documentation.
• Identify missing paperwork and notify the appropriate personnel.
• Provide clerical and administrative support to the service and parts departments.
• Handle customer complaints with professionalism, integrity, and poise, escalating concerns to management when necessary.
• Stay informed about dealership services, maintenance offerings, products, and pricing updates.
• Maintain a professional appearance and a clean, organized workspace.
• Perform additional duties as assigned by management.

Skills

Customer service

Communication

Phone etiquette

Organizational skills

multitasking

Computer skills

Dealership experience

Administrative support

Attention to detail

Tools

Dealership management systems

Job description

Westbury Jeep Chrysler Dodge RAM | VIP Automotive Group

• Tuesday-Thursday: 12:30 PM-8:00 PM
• Saturday: 8:00 AM-5:00 PM
• Sunday: 9:00 AM-3:00 PM

Join the VIP Automotive Group!

Westbury Jeep Chrysler Dodge RAM, a proud member of the VIP Automotive Group, is seeking a professional, organized, and customer-focusedAutomotive Service BDC Representative to join our service department.

VIP Automotive Group is committed to exceptional customer experiences, strong leadership, continuous training, and opportunities for career advancement. If you enjoy helping customers, have excellent communication skills, and thrive in a fast-paced automotive dealership environment, we encourage you to apply!

Position Summary

The Automotive Service BDC Representative supports the service and parts departments by greeting customers, answering incoming calls, scheduling service appointments, generating repair orders, and providing administrative support. This position is essential to maintaining an efficient service department and delivering an outstanding customer experience.

• Greet customers professionally as they arrive in the service department.
• Answer incoming phone calls and assist customers with service-related inquiries.
• Schedule automotive service appointments and maintain an organized appointment calendar.
• Generate repair orders and accurately enter customer and vehicle information.
• Close service invoices and assist with repair order processing.
• Maintain and file repair orders, parts invoices, rental forms, and other service documentation.
• Identify missing paperwork and notify the appropriate personnel.
• Provide clerical and administrative support to the service and parts departments.
• Handle customer complaints with professionalism, integrity, and poise, escalating concerns to management when necessary.
• Stay informed about dealership services, maintenance offerings, products, and pricing updates.
• Maintain a professional appearance and a clean, organized workspace.
• Perform additional duties as assigned by management.

Qualifications

• Excellent customer service and communication skills.
• Professional phone etiquette and a customer-first attitude.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced dealership environment.
• Basic computer skills and the ability to learn dealership management systems.
• Previous experience in automotive service, a dealership BDC, service reception, appointment scheduling, or administrative support is preferred.
• Automotive dealership experience is a plus; candidates with transferable customer service experience are encouraged to apply.

Why Join VIP Automotive Group?

• Competitive hourly pay of $21-$23 per hour.
• Opportunities for professional development and advancement.
• Supportive leadership and a team-oriented work environment.
• Continuous training and career growth opportunities.
• Employee discounts and eligible benefits, including medical, dental, vision, paid time off, and 401(k), subject to applicable plan terms.

Build your career with Westbury Jeep Chrysler Dodge RAM and VIP Automotive Group. Join a team that values customer satisfaction, professionalism, teamwork, and employee growth.

VIP Automotive Group is an Equal Opportunity Employer.