Service BDC Customer Representative

Hirning Buick GMC; Pocatello (ID); On-site; USD 30,000 - 40,000; Full time

Job summary

Hirning Buick GMC is seeking a BDC Representative to enhance customer interactions within their Service Business Development Department. In this full-time role, you will manage customer inquiries, schedule appointments, and assist in optimizing customer service strategies. Successful candidates will possess strong communication skills and a friendly demeanor, contributing to a positive automotive service environment.

Benefits

401(k)

Employee discount

Health insurance

Paid time off

Referral program

Qualifications

• Sales or BDC experience preferred.
• Excellent phone and written communication skills.
• Ability to build rapport with clients.

Responsibilities

• Schedule service appointments and assist customers.
• Respond to customer inquiries via multiple channels.
• Generate reports and logs as needed.

Skills

Outgoing

Customer service

Communication

Organizational skills

Tools

Microsoft Word

Microsoft Excel

Job description

Job details

Pay

$30,000 - $40,000 a year

Job Type

Full-time

Shift and Schedule

8 hour shift

Benefits

Pulled from the full job description

• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Referral program

Hirning Buick now has one opening in our Service Business Development Department.

This is a great time to enter the auto industry.

The BDC Representativeis responsible for scheduling service appointments, cashiering customers, greeting customers, and assisting the writers as needed.

You must be an outgoing friendly person who enjoys helping customers!

We can offer you:

• Hourly pay
• Bonuses
• Major Medical
• 401 K
• Paid Vacation
• Promotion from within-it’s how we grow our business!

Responsibilities:

• Manage a high volume of customer inquiries by phone, email, text, and chat.
• Responding to Internet Lead service requests promptly.
• Assist in implementing customer campaigns and marketing projects.
• Must be comfortable with computer programs and smart devices.
• Assist in generating reports and logs.

Requirements:

• Sales experience a plus.
• Call Center experience a plus.
• Dealership experience preferred.
• Automotive Service experience a plus.
• Excellent phone, organizational, written, and oral skills. You must be able to use good grammar in your written communications.
• Ability to instantly build rapport with clients with a friendly but professional demeanor.
• Positive Attitude.
• Proficiency in Microsoft Word and Excel may qualify for additional hourly pay.
• Drive to succeed in customer expectations.

Job Type: Full-time

Pay: $30,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Referral program

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Experience:

• BDC or Sales: 1 year (Required)

Work Location: In person