Service BDC Associate - Fowler Toyota Norman

Priority Dispatch Corp.; Norman (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a motivated Service BDC Associate to enhance customer relations and maximize appointments through effective communication. The role involves managing customer inquiries and providing top-level service in a fast-paced environment. Join a team that values friendliness and professionalism while offering comprehensive benefits.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

401K with employer matching

Paid Time Off

Volunteer Paid Time Off

Holidays

Parental Leave

Qualifications

• 1-3 months related experience/training or equivalent combination of education and experience.

Responsibilities

• Manage a high volume of customer inquiries by phone, email, text, and chat.
• Assist in generating and posting reports and logs of incoming calls.

Skills

Communication

Organizational Skills

Customer Service

Rapport Building

Multi-tasking

Education

High school diploma or GED

Job description

Job Details

Job Location: Fowler Toyota Norman - Norman, OK

Salary Range: Undisclosed

Description

Service BDC Associate

You have outstanding communication skills, great phone skills, are motivated and energetic. Showcase your talents for a company that recognizes and rewards you! The Service Business Development Center (BDC) Agent serves as a liaison between the dealership and its customers. Develops procedures to maximize appointments via the telephone or other outside sources. Assists department managers and technicians to administer customer relations programs designed to build and retain a loyal customer base.

Job Responsibilities

• Assist in generating and posting reports and logs of incoming calls, made and sold service appointments.
• Manage a high volume of customer inquiries by phone, email, text, and chat.
• Obtain basic demographic information about each customer using a computer system, log sheet, or other established method.
• Prepare and post reports for all appointments made daily.
• Communicate all missed opportunities with management.
• Work in a team environment to provide customers with a top-level experience.

Skills/Qualifications

• Excellent telephone skills are essential.
• Ability to instantly build rapport with clients.
• Friendly yet professional demeanor.
• Excellent written and oral communication skills.
• Enjoy talking on the phone and helping customers.
• Overcome customer objections to set appointments.
• Strong organizational skills to multi-task effectively in a fast-paced environment.
• Ability to follow instructions for tasks assigned by the Business Development Manager.
• Determination to follow-up effectively with customers.

Education and Experience

High school diploma or GED; or 1-3 months related experience/training; or equivalent combination of education and experience.

Requirements

• Valid Driver's License and acceptable MVR.
• Effective communication skills in both written and oral formats.

Physical Demands

The physical demands are representative of those needed to perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities. The employee must regularly sit, use hands, talk, hear, reach, stoop, kneel, crouch, or crawl. Occasionally stand and walk. Must lift up to 10 pounds regularly and up to 25 pounds occasionally. Vision abilities include close, distance, color, and focus adjustment.

Language Skills

Ability to read and comprehend instructions, write simple correspondence, and present information effectively to customers and colleagues.

What We Offer

Perks & Benefits include medical, vision, dental, life & disability insurances, 401K with employer matching, Paid Time Off, Volunteer Paid Time Off, Holidays, Parental & Bereavement Leave, employee assistance programs, training opportunities, and amenities like Mamava Lactation Pods.

The Fowler Standard

We are driven by friendliness, helpfulness, honesty, and fairness. Our mission is to grow our business by earning the respect, trust, and loyalty of our customers through our employees. Our vision is to be the dealer of choice in our communities by providing exceptional products, services, and customer service. We are committed to the development and advancement of our people, technology, and systems. Fowler is an equal opportunity employer, hiring and promoting based on competence and potential without discrimination.