Service BDC Associate - BMW Of Stevens Creek

Sonic Automotive; Santa Clara (CA); On-site; Full time

Job summary

An established industry player is seeking a Service BDC Associate to enhance customer experience by generating sales appointments and responding to inquiries with professionalism. This role involves utilizing CRM software and lead management tools to manage customer interactions effectively. The ideal candidate will thrive in a fast-paced environment, showcasing exceptional communication and organizational skills. Join a company known for its commitment to employee development and competitive benefits, where your contributions will directly impact customer satisfaction and business success. This is your chance to advance your career in the automotive industry with a supportive team.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Award Winning Training

Teamwork Recognition

Special Car Purchasing Benefits

Personal Automotive Concierge Service

Qualifications

• Excellent guest/customer service and communication skills are essential.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy, and professionalism.
• Generate service appointments and conduct phone surveys.

Skills

Customer Service

Communication Skills

Phone Skills

Organizational Skills

Time Management

Education

Valid Driver's License

Tools

CRM Software

Lead Management Tools

Job description

Service BDC Associate - BMW Of Stevens Creek in Santa Clara, CA at Sonic Automotive

Job Type: Sales

Experience: Associate

About

Stevens Creek BMW is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Compensation (Hourly):

Pay is $19.00 to $25.00 per hour (depends on qualifications)

The Service BDC Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $19.00 and $25.00.

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

Job Description

The Service BDC Associate is responsible for generating sales appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles. This role delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. This role will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

1. Respond to internet inquiries with courtesy, accuracy and professionalism.
2. Promptly and accurately enter all customer inquiry data into the CRM.
3. Generate service appointments.
4. Conduct phone surveys to assess customer preferences and quality of experience.
5. Effectively utilize lead management tools.
6. Compile all necessary reports, forms and other documentation on a timely basis.
7. Perform cashier duties as requested.
8. Perform other job-related duties as assigned.
9. Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Preferred:

• Excellent guest/customer service, communication, phone, and computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Required:

• Valid Drivers License and clean driving record.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid drivers license.

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEOC guidelines.