Service BDC / Appointment Setter Associate - Audi VW Glenwood Springs

Sonic Automotive; Glenwood Springs (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for a Service BDC Associate to join their dynamic team in the beautiful Glenwood Springs. This role is crucial for generating service appointments and ensuring a premium customer experience. With a commitment to excellence and competitive benefits, this position offers a fantastic opportunity to grow your career in a supportive environment. You'll be part of a team that values training, development, and teamwork, all while enjoying the stunning backdrop of the Colorado Rockies. If you're passionate about customer service and thrive in a fast-paced setting, this could be the perfect fit for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Award Winning Training

Teamwork Recognition

Car Purchasing Benefits

Personal Automotive Concierge Service

Qualifications

• Valid Driver's License and clean driving record required.
• Ability to work independently and in a team in a fast-paced environment.

Responsibilities

• Generate sales appointments with customers contacting the dealership.
• Respond to customer inquiries professionally and accurately.
• Utilize lead management tools and CRM software effectively.

Skills

Customer Service

Communication Skills

CRM Software

Organizational Skills

Time Management

Computer Skills

Education

High School Diploma

Tools

Lead Management Tools

CRM Software

Job description

Service BDC / Appointment Setter Associate - Audi VW Glenwood Springs in Glenwood Springs, CO at Sonic Automotive

Location: 100 Riverine Road
Glenwood Springs, CO 81601

Job Type: Sales

Experience: Associate

About

Why work for Audi Glenwood Springs?

Nestled in the heart of the Colorado Rockies, Audi Glenwood Springs is not just a workplace—it’s a destination! Our dealership offers a unique blend of cutting-edge automotive technology and the breathtaking beauty of Glenwood Springs, making it an exceptional place to grow your career!

Our service shop is fully climate-controlled; technicians are very productive and have significant customer pay work followed by some warranty work. We’re dedicated to excellence, customer satisfaction, and fostering a dynamic work environment. Join us and experience the best of both worlds: top-tier Audi service and the stunning surroundings of Glenwood Springs.

Pay is $18 per hour

The Service BDC Associate Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $18.00.

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training.
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

Job Description

The Service BDC Associate is responsible for generating sales appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles. The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate, and courteous manner. This highly accountable position uses lead management tools, CRM software, and the internet to manage inquiry flow, update customer files, and closely track customer interest. The Service BDC Associate will be trained to understand all products and services offered and will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

1. Respond to internet inquiries with courtesy, accuracy, and professionalism.
2. Promptly and accurately enter all customer inquiry data into the CRM.
3. Generate service appointments.
4. Conduct phone surveys to assess customer preferences and quality of experience.
5. Effectively utilize lead management tools.
6. Compile all necessary reports, forms, and other documentation on a timely basis.
7. Perform cashier duties as requested.
8. Perform other job-related duties as assigned.
9. Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Preferred Qualifications:

1. Excellent guest/customer service, communication, phone, and computer skills.
2. Ability to work independently and as part of a team in a fast-paced environment.
3. Ability to work in a call center environment.
4. Strong organizational and time management skills.
5. Ability to read and comprehend rules, regulations, policies, and procedures.

Required Qualifications:

1. Valid Driver's License and clean driving record.
2. All applicants must be authorized to work in the USA.
3. All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver's license.

It's time to make the most important move of your career. From our cooperative, team-based approach to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEOC guidelines.