Service BDC Agent - Lexus of Serramonte

Sonic Automotive; Daly City (CA); On-site; Full time

Job summary

An established industry player in the automotive sector is seeking a Service BDC Agent to enhance customer engagement and drive service appointments. This role offers a unique opportunity to deliver exceptional customer experiences while utilizing advanced CRM tools to manage inquiries efficiently. Join a dynamic team that values growth, teamwork, and competitive benefits, including comprehensive training and opportunities for advancement. If you are passionate about customer service and thrive in a fast-paced environment, this position could be your ideal next step in a rewarding career.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Award-winning training

Peer recognition programs

Car purchasing and leasing benefits

Personal Automotive Concierge Service

Qualifications

• 2-3 years of high-level customer service experience preferred.
• Ability to work independently and in a team in a fast-paced environment.

Responsibilities

• Generate service appointments through customer inquiries.
• Respond to inquiries promptly and accurately using CRM tools.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Organizational Skills

Time Management

Education

High School Diploma or equivalent

Tools

CRM Software

Lead Management Tools

Job description

Service BDC Agent - Lexus of Serramonte in Colma, CA at Sonic Automotive

Job Type: Other

Experience: Associate

About

Lexus of Serramonte is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Pay is $20.00 to $22.00 per hour (based on qualifications)

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

Job Description

The Service BDC Agent is responsible for generating service appointments with customers that contact the dealership via the internet to schedule or inquire about service repairs.

Duties and Responsibilities:

• Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
• Use lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate and schedule service appointments.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Preferred:

• Previous experience in a high-volume call center environment and/or commission driven role.
• At least 2-3 years of previous high level customer / hospitality level service.
• Excellent interpersonal and communication skills.
• Goal-driven to meet and exceed store appointment goals.
• Ability to work independently and as part of a team in a fast paced environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Required:

• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid drivers license.

Compensation (Hourly):

(The Service BDC Agent Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $20.00 and $22.00.)

Schedule:

• FULL TIME
• 5 days a week/ 2 days off
• Weekend availability required for Saturdays
• Off on Sundays

It's time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.