Service BDC Agent Audi Glenwood Springs

Sonic Automotive; Glenwood Springs (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Sonic Automotive is seeking a Service BDC Agent responsible for generating service appointments by responding to customer inquiries via the internet. The ideal candidate will possess strong interpersonal skills, familiarity with CRM software, and the ability to work in a fast-paced environment. This full-time position offers competitive hourly pay and comprehensive training.

Qualifications

• Previous experience in a high-volume call center.
• Goal-driven attitude.
• Ability to work independently and as part of a team.

Responsibilities

• Generate and schedule service appointments.
• Respond to customer inquiries promptly and courteously.
• Enter customer inquiry data into the CRM accurately.

Skills

Interpersonal Skills

Organization

Time Management

Tools

CRM Software

Job description

Job Description

** Summary** :

The Service BDC Agent is responsible for generating service appointments with customers that contact the dealership via the internet to schedule or inquire about service repairs.

** Duties and Responsibilities:**

• Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
• Use lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate and schedule service appointments.
• Compile all necessary reports, forms and other documentation on a timely basis
• Will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Qualifications:
Qualifications

• Previous experience in either a high-volume call center environment or quota-driven role.
• Excellent interpersonal skills over the phone.
• Goal-driven to meet and exceed store appointment goals.
• Ability to work independently and as part of a team in a fast paced environment
• Strong organizational and time management skills.
• Previous BDC experience for an automotive dealership

Required:

• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Additional Information

Compensation (Hourly):

$18.00 per hour

Schedule:

Full Time

It's time to make the most important move of your career . From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEOC guidelines.