Service Assurance Manager - Port Services

C.H. Robinson Company; Chicago (IL); Hybrid; USD 61,000 - 96,000; Full time

Benefits offered by this job

Medical plans

Dental and Vision

401(k) with company match

Paid time off

Job summary

C.H. Robinson is seeking a Service Assurance Manager for Port Services in Chicago, IL. The role acts as the primary contact for aligned customer accounts, driving continuous improvement and delivering on commitments.

This hybrid position requires collaboration with operations and supply teams to ensure optimal execution and a proactive, solutions-oriented approach to customer needs.

Qualifications

• High School diploma or GED.
• Minimum 2 years of previous logistics experience.
• Ability to travel up to 10% (domestically).

Responsibilities

• Partners with operations and capacity/product/supply teams to ensure optimal execution in support of customers.
• Manages conflict and navigates difficult conversations with the customer, using tact and diplomacy.
• Targets and manages road map toward continuous improvement for their customers, in alignment to stakeholder priorities.
• Acts as an advocate for customers, internally conveying customer-specific needs across the organization to ensure proper alignment and prioritization of resources.
• Manages to customer performance expectations by ensuring quality execution against collaborating with internal partners to identify and resolve issues in a timely manner.
• Serves as the customer resource, delivering a positive customer experience through proactive communication, timely responses and applying the appropriate sense of urgency as situations dictate.
• Ensures quality expectations are met on all executed shipments.
• Ensures committed, awarded, priority and/or strategic freight moves in accordance with customer expectations by matching capacity to shipments.
• Provides day to day problem resolution; identifies issues, determines the best course of action, and implements solutions. Works closely with internal partners (account management, operations, or leadership) on shipment updates, problem resolution and/or operational execution.
• Executes customer workflows, preferences, and SOPs and applies this knowledge to create efficient, cost effective solutions for the customer

Skills

Analytical skills

Problem solving

Communication

Customer focus

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Service Assurance Manager - Port Services

Primary Location: Chicago, IL United States of America

C.H. Robinson is seeking a Service Assurance Manager to join our Port Services team. In this role you will act as the primary point of contact for aligned customer accounts within the Port Services service line. You will be responsible for responsible for customer advocacy, driving continuous improvement, and delivering on our customer commitments. If you have a strong background in logistics, a passion for customer relations, process improvement, and are solutions oriented, you may be an ideal fit for this role.

This is a hybrid role, with 4 days in-office in our Chicago, IL location.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but is not limited to, the following:

• Partners with operations and capacity/product/supply teams to ensure optimal execution in support of customers
• Manages conflict and navigates difficult conversations with the customer, using tact and diplomacy
• Targets and manages road map toward continuous improvement for their customers, in alignment to stakeholder priorities
• Acts as an advocate for customers, internally conveying customer-specific needs across the organization to ensure proper alignment and prioritization of resources
• Manages to customer performance expectations by ensuring quality execution against collaborating with internal partners to identify and resolve issues in a timely manner
• Serves as the customer resource, delivering a positive customer experience through proactive communication, timely responses and applying the appropriate sense of urgency as situations dictate
• Ensures quality expectations are met on all executed shipments
• Ensures committed, awarded, priority and/or strategic freight moves in accordance with customer expectations by matching capacity to shipments
• Provides day to day problem resolution; identifies issues, determines the best course of action, and implements solutions. Works closely with internal partners (account management, operations, or leadership) on shipment updates, problem resolution and/or operational execution
• Executes customer workflows, preferences, and SOPs and applies this knowledge to create efficient, cost effective solutions for the customer

QUALIFICATIONS

Required:

• High School diploma or GED
• Minimum 2 years of previous logistics experience
• Ability to travel up to 10% (domestically)

Preferred:

• Bachelor’s degree from an accredited college or university
• Strong analytical and problem-solving skills; ability to make data-driven decisions
• Strong strategic orientation, relationship building, negotiation skills (ability to persuade, motivate and influence others), and business acumen
• Strong knowledge of warehouse and inventory operational environments
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results
• Strong prioritization skills, multi-tasking skills, and works with a sense of urgency
• Excellent verbal and written communication skills; must work effectively with all levels of management and employees
• Proficient in Microsoft Office Suite of programs
• Values a diverse and inclusive work environment

Compensation Range

$60,700.00 - $96,200.00

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include
  • Prescription drug coverage
  • Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page