Service Assurance Manager - Port Services

C.H. Robinson; Chicago (IL); Hybrid; USD 61,000 - 96,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

C.H. Robinson is seeking a Service Assurance Manager for the Port Services team in Chicago.

This hybrid role requires four days in-office and entails serving as the primary contact for aligned customer accounts, driving continuous improvement, and ensuring customer commitments are met. You will partner with operations and capacity teams, manage conflicts, and advocate for customers while delivering data-driven decisions and cost-effective solutions.

Qualifications

• High School diploma or GED required.
• Minimum 2 years of logistics experience.
• Ability to travel up to 10% domestically.
• Bachelor’s degree from an accredited college or university preferred.
• Strong analytical and problem-solving skills; ability to make data-driven decisions.
• Strong strategic orientation, relationship building, negotiation skills, and business acumen.
• Strong knowledge of warehouse and inventory operational environments.
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results.
• Strong prioritization skills, multi-tasking skills, and works with a sense of urgency.
• Excellent verbal and written communication skills; must work effectively with all levels of management and employees.
• Proficient in Microsoft Office Suite of programs.
• Values a diverse and inclusive work environment.

Responsibilities

• Partners with operations and capacity/product/supply teams to ensure optimal execution in support of customers.
• Manages conflict and navigates difficult conversations with the customer, using tact and diplomacy.
• Targets and manages road map toward continuous improvement for their customers, in alignment to stakeholder priorities.
• Acts as an advocate for customers, internally conveying customer-specific needs across the organization to ensure proper alignment and prioritization of resources.
• Manages to customer performance expectations by ensuring quality execution against collaborating with internal partners to identify and resolve issues in a timely manner.
• Serves as the customer resource, delivering a positive customer experience through proactive communication, timely responses and applying the appropriate sense of urgency as situations dictate.
• Ensures quality expectations are met on all executed shipments.
• Ensures committed, awarded, priority and/or strategic freight moves in accordance with customer expectations by matching capacity to shipments.
• Provides day to day problem resolution; identifies issues, determines the best course of action, and implements solutions. Works closely with internal partners on shipment updates, problem resolution and/or operational execution.
• Executes customer workflows, preferences, and SOPs and applies this knowledge to create efficient, cost effective solutions for the customer.

Skills

Analytical thinking

Problem solving

Strategic orientation

Relationship building

Negotiation skills

Business acumen

Data-driven decisions

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

C.H. Robinson is seeking a Service Assurance Manager to join our Port Services team. In this role you will act as the primary point of contact for aligned customer accounts within the Port Services service line. You will be responsible for customer advocacy, driving continuous improvement, and delivering on our customer commitments. If you have a strong background in logistics, a passion for customer relations, process improvement, and are solutions oriented, you may be an ideal fit for this role. This is a hybrid role, with 4 days in-office in our Chicago, IL location.

DUTIES AND RESPONSIBILITIES

• Partners with operations and capacity/product/supply teams to ensure optimal execution in support of customers
• Manages conflict and navigates difficult conversations with the customer, using tact and diplomacy
• Targets and manages road map toward continuous improvement for their customers, in alignment to stakeholder priorities
• Acts as an advocate for customers, internally conveying customer-specific needs across the organization to ensure proper alignment and prioritization of resources
• Manages to customer performance expectations by ensuring quality execution against collaborating with internal partners to identify and resolve issues in a timely manner
• Serves as the customer resource, delivering a positive customer experience through proactive communication, timely responses and applying the appropriate sense of urgency as situations dictate
• Ensures quality expectations are met on all executed shipments
• Ensures committed, awarded, priority and/or strategic freight moves in accordance with customer expectations by matching capacity to shipments
• Provides day to day problem resolution; identifies issues, determines the best course of action, and implements solutions. Works closely with internal partners (account management, operations, or leadership) on shipment updates, problem resolution and/or operational execution
• Executes customer workflows, preferences, and SOPs and applies this knowledge to create efficient, cost effective solutions for the customer

QUALIFICATIONS

• Required: High School diploma or GED
• Minimum 2 years of previous logistics experience
• Ability to travel up to 10% (domestically)
• Preferred: Bachelor’s degree from an accredited college or university
• Strong analytical and problem‑solving skills; ability to make data‑driven decisions
• Strong strategic orientation, relationship building, negotiation skills (ability to persuade, motivate and influence others), and business acumen
• Strong knowledge of warehouse and inventory operational environments
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results
• Strong prioritization skills, multi‑tasking skills, and works with a sense of urgency
• Excellent verbal and written communication skills; must work effectively with all levels of management and employees
• Proficient in Microsoft Office Suite of programs
• Values a diverse and inclusive work environment

Compensation Range $60,700.00 - $96,200.00 The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job‑related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong.

Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. EOE\Disabled\Veteran Benefits

BENEFITS & WELLBEING page

• Your Health, Wealth and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals.
• We provide the top‑tier benefits that matter to you most, including:
• Three medical plans which include Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short‑Term and Long‑Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
• Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan Plus a broad range of career development, networking, and team‑building opportunities

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023‑24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

For more information, visit us at www.chrobinson.com.