Service Assurance Agent-2

FedEx Group; Baltimore (MD); On-site; USD 29,000 - 43,000; Full time

Job summary

Federal Express Corporation is seeking a qualified individual to support service operations in Baltimore, with focus on root cause analysis to improve service and provide actionable feedback to management. The role includes inventory tracking, device and software maintenance support, and assisting with new hire orientation.

The candidate should have a high school diploma or GED, 18 months FedEx experience, and proficiency with basic PC applications.

Qualifications

• High school diploma/GED required.
• 18 months FedEx experience.
• Ability to complete all basic and currency training.
• Knowledge of FedEx operations features of service.
• Familiarity with mainframe and web-based applications (Cosmos, GNSL, FAMIS, IMS, TSO, CMS).
• Proficiency with PC applications (Word, spreadsheets, databases, graphics).

Responsibilities

• Focuses on root cause analysis to improve service, provide feedback to management, and offer solutions to operational problems.
• Promotes and supports the service assurance network and quality improvement process in all facets of operations.
• Provides inventory tracking, deployment, and maintenance support for devices, equipment and software.
• Assist with new hire orientation.
• File and shred documents.
• Serve as an admin to the managers.
• Performs other duties as assigned.

Skills

PC proficiency

Problem solving

Communication

Education

High School Diploma or GED

Tools

Cosmos

GNSL

FAMIS

IMS

TSO

CMS

Job description

Focuses on root cause analysis to improve service, provides feedback to management, offers solutions and actions to solve operational problems. Promotes and supports the service assurance network and quality improvement process in all facets of the operations. Provides inventory tracking, deployment, maintenance support for devices, equipment and software. Assist with new hire orientation. File and shred documents. Serve as an admin to the managers. Performs other duties as assigned.

High school diploma/GED Eighteen (18) months FedEx experience. Ability to complete all basic and re currency training. Knowledge of FedEx operations features of service. Knowledge of mainframe and web-based applications, i.e. Cosmos, GNSL, FAMIS, IMS, TSO, CMS, etc. Must be proficient with PC applications including Microsoft word, spreadsheets, databases and graphics.

Pay Transparency

Pay: $21.28 - 31.11

Additional Details: Posting closes 9/23 Shift: Monday-Friday 1400-2000

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice English / Spanish