Service Assurance Agent

Federal Express Corporation; Indiana, South Bend (PA, IN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company is seeking a Service Assurance Agent to enhance operational efficiency through root cause analysis and service improvement. Candidates should possess a high school diploma and relevant experience with FedEx operations. The role includes providing feedback to management and supporting quality processes.

Qualifications

• At least 18 months of FedEx experience.
• Ability to complete all basic and recurrent training.

Responsibilities

• Focuses on root cause analysis to improve service.
• Provides inventory tracking and maintenance support.

Skills

Knowledge of FedEx operations

Proficiency with PC applications

Education

High school diploma/GED

Tools

Cosmos

GNSL

FAMIS

IMS

TSO

CMS

Job description

Focuses on root cause analysis to improve service, provide feedback to management, and offer solutions and actions to resolve operational problems. Promotes and supports the service assurance network and quality improvement processes across all facets of operations. Provides inventory tracking, deployment, and maintenance support for devices, equipment, and software. Performs other duties as assigned.

Qualifications:

1. High school diploma/GED
2. At least 18 months of FedEx experience
3. Ability to complete all basic and recurrent training
4. Knowledge of FedEx operations and service features
5. Experience with mainframe and web-based applications, such as Cosmos, GNSL, FAMIS, IMS, TSO, CMS, etc.
6. Proficiency with PC applications including word processing, spreadsheets, databases, and graphics

Preferred Qualifications: This is a Service Assurance Agent position. Schedule to be determined. This position closes on May 19, 2025, at 5 PM.

Additional Information:

• Local candidates preferred
• Resume required to determine eligibility

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations are available for qualified individuals with disabilities. Contact [e-mail] for accommodations.

Applicants have rights under federal employment laws, including:

• Equal Employment Opportunity is the Law
• EEO is the Law Supplement
• Pay Transparency Policy
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

FedEx participates in the E-Verify program. For more information, see:

• E-Verify Notice (bilingual)
• Right to Work Notices in English and Spanish