Service Associate (Teller) - Travel

First Merchants Corporation; Bluffton (IN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Service Associate to join their team. This full-time position emphasizes delivering exceptional customer service by efficiently handling bank transactions and promoting relevant products. As a key player in a dynamic sales environment, you'll not only assist customers with their banking needs but also contribute to the overall success of the banking center. With a supportive culture that values personal achievement and community impact, this role offers a unique opportunity to enhance your career while making a meaningful difference in the lives of customers. Join a team that believes in the power of inclusion and belonging and start your journey today!

Benefits

Medical, Dental and Vision Insurance

401k

Health Savings and Flexible Spending Accounts

Vacation/Sick Time

Paid Holidays

Tuition Reimbursement

Additional Benefits

Qualifications

• 3 months of sales or cash handling experience required.
• High School Diploma or Equivalent is necessary.

Responsibilities

• Respond to customer requests and inquiries regarding banking transactions.
• Sell bank products and contribute to a high-performing sales environment.

Skills

Customer Service

Sales Skills

Cash Handling

Problem Solving

Education

High School Diploma or Equivalent

Job description

First Merchants Bank is seeking a Service Associate – Reserve (Travel Teller) to join our team! This full-time position will focus on providing high quality customer service by accurately and efficiently completing bank transactions and suggesting the products and services to meet the current and future financial needs of bank customers. We support you so you can exceed personal production goals while delivering a meaningful customer experience.

As part of this role, you will:

1. Respond to customer requests for banking transactions.
2. Answer customer inquiries and solve problems with solutions that meet the customer’s current needs.
3. Continually build customer loyalty and customer advocates.
4. Contribute to overall banking center operation by:
1. Balancing cash, daily transactions, vault, and ATM.
2. Understanding and ensuring compliance with regulations and reporting.
3. Following information security policy and verification procedures to protect customer privacy.
4. Assisting with opening and/or closing the banking center.
5. Actively participate in a high-performing sales environment by:
1. Selling bank products, making customer referrals, and supporting the goals.
2. Knowing about all bank products.
3. Participating in daily/weekly meetings and coaching sessions.

To be successful in this position, we require the following:

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

First Merchants offers the following:

• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Tuition Reimbursement
• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses, and other organizations. Our Vision, Mission, and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Apply today to begin your career with us!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities