Service Associate (Part Time Teller 20-24 Hours)

First Merchants Bank; Sellersburg (IN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Base pay plus bonuses

Paid Time Off

401k with employer match

Education Reimbursement program

Additional Benefits

Job summary

First Merchants Bank is seeking a customer service-focused associate to handle banking transactions, respond to inquiries, and build customer loyalty in a friendly, professional environment.

You will balance cash and daily transactions, support compliance and security procedures, and assist with opening or closing the banking center.

We offer base pay with bonuses, paid time off, a 401(k) match, education reimbursement, and additional benefits.

Qualifications

• Customer service excellence and problem-solving approach.
• Ability to handle cash and process banking transactions.
• Strong communication and relationship-building skills.

Responsibilities

• Respond to customer requests for banking transactions.
• Answer customer inquiries and problems with solutions that meet the customer's current needs.
• Continually build customer loyalty and customer advocates.
• Balance cash, daily transactions, vault and ATM.
• Understand and ensure compliance, regulations and reporting.
• Follow information security policy and verification procedures to protect customer privacy.
• Assist with opening and/or closing banking center.
• Sell bank products and make customer referrals.
• Know about all bank products.
• Participate in daily/weekly meetings and coaching sessions.

Skills

Customer service

Sales experience

Education

High School Diploma or Equivalent

Job description

As part of this role, you will:

• Provide excellent customer service by:
  • Responding to customer requests for banking transactions.
  • Answering customer inquiries and problems with solutions that meet the customer's current needs.
  • Continually building customer loyalty and customer advocates.
• Contribute to overall banking center operation by:
  • Balance cash, daily transactions, vault and ATM.
  • Understanding and ensuring compliance, regulations and reporting.
  • Following information security policy and verification procedures to protect customer privacy.
  • Assist with opening and/or closing banking center.
• Actively participate in a high performing sales environment by:
  • Selling bank products, making customer referrals and other activities to support the goals.
  • Knowing about all bank products.
  • Participating in daily/weekly meetings and coaching sessions.

To be successful in this position, we require the following:

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

First Merchants offers the following:

• Base Pay PLUS Bonuses
• Paid Time Off
• 401k with employer match
• Education Reimbursement program
• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.