Service Associate - Night - New Gym Opening!

EōS Fitness; Rancho Santa Margarita (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free gym membership for you and one+1

Daily pay option

401(k) with company match

Health, dental, vision, life insurance

Career development opportunities

Job summary

EōS Fitness in Rancho Santa Margarita, CA is hiring an Overnight Service Associate to join our front desk team and deliver exceptional member experiences. You will greet guests, assist with memberships, process payments, and ensure a welcoming environment during the overnight hours.

The role requires overnight availability (10pm–6am), excellent customer service, and the ability to multitask in a fast-paced gym setting. We offer benefits and a supportive team culture.

Qualifications

• Experience in customer service or front desk roles.
• Interest or experience in the fitness industry a plus.
• Excellent interpersonal, customer-focused approach.
• Ability to multitask in a fast-paced environment.
• Proficiency with MS Office and gym management software.
• Strong organizational and problem-solving skills.
• Willingness to work overnight hours (10pm–6am).
• Aligns with core values of the company.

Responsibilities

• Greet members and guests with a friendly, professional attitude.
• Provide information about gym services, programs, and memberships.
• Address inquiries, concerns, and complaints promptly.
• Check-in members and guests using the gym management system.
• Monitor check-in alerts and notifications.
• Keep front desk clean, organized, and stocked.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols to ensure member and staff well-being.
• Monitor inventory for beverages and bar items and track sales.
• Conduct routine gym walks to pick up trash and inspect facilities.

Skills

Customer service

Front desk

Fitness industry

Interpersonal skills

Multitasking

MS Office

Gym software

Overnight availability

Core values

Tools

MS Office

Gym management software

Job description

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Our Overnight Service Associate reports directly to the Operations Manager and is responsible for providing a welcoming, professional, and helpful experience to all members. Beyond greeting and directing members, guests, and staff upon entry, they serve as representatives of our gym's commitment to exceptional service. The Overnight Service Associate will handle member inquiries and requests, offering knowledgeable assistance, and ensuring every individual feels valued and supported in their fitness journey. While these responsibilities encompass a broad spectrum, our Overnight Associate’s remains flexible and adaptive to the evolving needs of our gym, with duties subject to change under the discretion of management.

Position Purpose: Be a great host, the members best source of information and create a fun atmosphere for members, guests and staff.

Responsibilities:

• Greet members and guests with a friendly and professional attitude
• Provide information about gym services, programs, and membership options.
• Address member inquiries, concerns, and complaints promptly and professionally.
• Check-in members and guests using the gym’s management system.
• Oversee and manage check-in alerts and notifications.
• Ensure the front desk area is clean, organized, and stocked with necessary supplies.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols and procedures to ensure the well-being of all gym members and staff.
• Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance.
• Complete gym walks to rack weights, pick up trash, and complete bathroom and locker room checks.

Qualifications:

• Previous experience in customer service or front desk role.
• Experience or strong interest in the fitness industry is a plus
• Excellent interpersonal skills with a customer-focused attitude.
• Ability to multitask and handle a fast-paced environment.
• Proficiency in MS Office and familiarity with gym management software.
• Strong organizational and problem-solving skills.
• Must be able to work overnight hours – 10pm - 6am but may vary on business needs.
• And, of course, someone who embraces our Core Values!

Requirements:

• CPR certification required within 30 days of hire.
• Must attend all mandatory company trainings withing 30 days of employment.
• Follow all current company policies and standard operating procedures, which may be updated or changed over time.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
• Ability to bend routinely and repetitively to lift more than 40 lbs.
• Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from database or email system.

#OvernightJobs #Customerservicejobs

$17.90 - $19.50 USD

Benefits and Perks:

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and plus one family member.
• Discounted Personal Training, and merchandise – including supplements.
• Employee referral program.
• Daily Pay offered - access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.*
• Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*
• 401(k) + Company matching!*
• Personal education growth options with Sophia Learning.

* Based on eligibility of tenure and full-time vs. part-time employment.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

To view more information on our CCPA policy, click HERE .

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at [e-mail] or by calling 949.309.4182. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.

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EōS Fitness is bold, upbeat and motivating. Not only in our fitness routines, but in our work environment as well.Like our members, our team members know how to rise to a challenge and handle it head on. What makes you a strong candidate for our team? *

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