Service Associate - Night

Eosfitness; Phoenix (AZ); On-site; USD 22,730 - 24,108; Part time

Benefits offered by this job

Free membership for employee and one family member

Discounted personal training and merchandise

401(k) with company matching

Job summary

EōS Fitness is seeking an Overnight Service Associate in Phoenix, Arizona. This role involves providing a welcoming experience for members and guests, handling inquiries, and managing check-ins.

Candidates should possess customer service experience, excellent interpersonal skills, and be willing to work overnight hours (10 PM to 6 AM). Benefits include a dynamic team atmosphere, free membership, and competitive pay.

Qualifications

• Prior experience in customer service or front desk role is essential.
• Strong interest in the fitness industry is a plus.
• Excellent interpersonal skills and customer-focused attitude are required.

Responsibilities

• Greet members and guests with a friendly attitude.
• Provide information about gym services and membership options.
• Check-in members using the gym’s management system.

Skills

Customer service experience

Interpersonal skills

Multitasking ability

Proficient in MS Office

Problem-solving skills

Job description

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. Core Purpose: To create loyal, lifelong fans and exercise practitioners. Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Our Overnight Service Associate reports directly to the Operations Manager and is responsible for providing a welcoming, professional, and helpful experience to all members. Beyond greeting and directing members, guests, and staff upon entry, they serve as representatives of our gym's commitment to exceptional service. The Overnight Service Associate handles member inquiries and requests, offers knowledgeable assistance, and ensures every individual feels valued and supported in their fitness journey. Duties are flexible and may change under management discretion.

Position Purpose

Be a great host, the members’ best source of information, and create a fun atmosphere for members, guests and staff.

Responsibilities

• Greet members and guests with a friendly and professional attitude
• Provide information about gym services, programs, and membership options
• Address member inquiries, concerns, and complaints promptly and professionally
• Check‑in members and guests using the gym’s management system
• Oversee and manage check‑in alerts and notifications
• Maintain the front desk area clean, organized, and stocked with necessary supplies
• Process payments for memberships, classes, and retail items
• Follow safety protocols and procedures to ensure the well‑being of all gym members and staff
• Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance
• Perform gym walks to rack weights, pick up trash, and complete bathroom and locker room checks

Qualifications

• Previous experience in customer service or front desk role
• Experience or strong interest in the fitness industry is a plus
• Excellent interpersonal skills with a customer‑focused attitude
• Ability to multitask in a fast‑paced environment
• Proficiency in MS Office and familiarity with gym management software
• Strong organizational and problem‑solving skills
• Must be able to work overnight hours – 10 pm to 6 am, but may vary on business needs
• Embraces our Core Values

Requirements

• CPR certification required within 30 days of hire
• Must attend all mandatory company trainings within 30 days of employment
• Follow all current company policies and standard operating procedures, which may be updated or changed over time
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
• Ability to bend routinely and repetitively to lift more than 40 lbs
• Ability to access and operate company computer systems to prepare documents, enter data, and read reports from database or email system

Hourly Pay Range

$16.50 – $17.50 USD

Benefits and Perks

• A highly energetic and collaborative team
• A management team that cares about your professional development
• Free membership for you and one family member
• Discounted personal training and merchandise – including supplements
• Employee referral program
• Daily pay offered – access your funds before payday
• Competitive pay plus vacation, holiday, and sick pay*
• Group health, dental, vision, supplemental life, and employee assistance program are offered*
• 401(k) with company matching*
• Personal education growth options with Sophia Learning

* Based on eligibility of tenure and full‑time vs. part‑time employment.

Equal Opportunity Employer

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

Government e‑Verify Participation

EōS Fitness participates in the government eVerify program. Please review the details of this program for eligibility and obligations.