Service Associate - Night

EōS Fitness; Missouri City (TX); On-site; USD 15,153 - 16,531; Part time

Benefits offered by this job

Free membership for employee and one family member

Discounted personal training

Daily Pay access before payday

401(k) with company matching

Job summary

Dormont Manufacturing Co is looking for an Overnight Service Associate in Missouri City. This role requires excellent customer service skills to support gym members while maintaining a clean and organized environment. The position operates overnight, generally from 10 PM to 6 AM.

Ideal candidates have prior customer service experience and a genuine interest in fitness. Benefits include a free gym membership, competitive pay, and extensive health offerings.

Qualifications

• Prior experience in a customer service or front desk role is essential.
• Proficiency in MS Office applications and familiarity with gym management systems.
• Must possess excellent interpersonal skills and a customer-focused attitude.

Responsibilities

• Greet members and guests in a friendly manner.
• Provide information on gym services and address inquiries.
• Ensure cleanliness and organization of the front desk area.

Skills

Customer service experience

Interpersonal skills

Ability to multitask

Problem-solving skills

Familiarity with gym management software

Tools

MS Office

Job description

EōS Fitness Mission and Core Values

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness’ Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Position Overview

Our Overnight Service Associate reports directly to the Operations Manager and is responsible for providing a welcoming, professional, and helpful experience to all members. Beyond greeting and directing members, guests, and staff upon entry, they serve as representatives of our gym’s commitment to exceptional service. The Overnight Service Associate will handle member inquiries and requests, offering knowledgeable assistance, and ensuring every individual feels valued and supported in their fitness journey. While these responsibilities encompass a broad spectrum, our Overnight Associate’s remains flexible and adaptive to the evolving needs of our gym, with duties subject to change under management discretion.

Position Purpose

Be a great host, the members best source of information and create a fun atmosphere for members, guests and staff.

Responsibilities

• Greet members and guests with a friendly and professional attitude
• Provide information about gym services, programs, and membership options.
• Address member inquiries, concerns, and complaints promptly and professionally.
• Check-in members and guests using the gym’s management system.
• Oversee and manage check-in alerts and notifications.
• Ensure the front desk area is clean, organized, and stocked with necessary supplies.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols and procedures to ensure the well-being of all gym members and staff.
• Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance.
• Complete gym walks to rack weights, pick up trash, and complete bathroom and locker room checks.

Qualifications

• Previous experience in customer service or front desk role.
• Experience or strong interest in the fitness industry is a plus
• Excellent interpersonal skills with a customer‑focused attitude.
• Ability to multitask and handle a fast‑paced environment.
• Proficiency in MS Office and familiarity with gym management software.
• Strong organizational and problem‑solving skills.
• Must be able to work overnight hours – 10pm - 6am but may vary on business needs.
• And, of course, someone who embraces our Core Values!

Requirements

• CPR certification required within 30 days of hire.
• Must attend all mandatory company trainings within 30 days of employment.
• Follow all current company policies and standard operating procedures, which may be updated or changed over time.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
• Ability to bend routinely and repetitively to lift more than 40 lbs.
• Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from database or email system.

Hourly Pay Range

$11—$12 USD

Benefits and Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and plus one family member.
• Discounted Personal Training, and merchandise – including supplements.
• Employee referral program.
• Daily Pay offered - access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!
• 401(k) + Company matching!
• Personal education growth options with Sophia Learning.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

EōS Fitness participates in the government eVerify program. Please review the details of this program.