Service Associate - Night

EōS Fitness; Nevada (IA); On-site; USD 19,286 - 20,664; Full time

Benefits offered by this job

Free membership for you and plus one family member

Discounted personal training and merchandise

Employee referral program

Daily pay offered

401(k) + company matching

Job summary

EōS Fitness in Nevada, Iowa, is seeking a front desk staff member. This position involves greeting members and guests, providing information about gym services, checking in members, and ensuring a welcoming atmosphere.

The ideal candidate has experience in customer service, strong interpersonal skills, and must be available for overnight shifts. Benefits include a free gym membership and a competitive wage range of $14 – $15 per hour.

Qualifications

• Previous experience in customer service or front desk role.
• Experience or strong interest in the fitness industry is a plus.
• Must be able to work overnight hours – 10 pm – 6 am (may vary).
• CPR certification required within 30 days of hire.

Responsibilities

• Greet members and guests with a friendly attitude.
• Provide information about gym services and membership options.
• Address member inquiries and concerns promptly.
• Check-in members and guests using the gym’s management system.
• Ensure the front desk area is clean and organized.
• Process payments for memberships and retail items.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Problem-solving skills

MS Office proficiency

Gym management software familiarity

Job description

Core Purpose

To create loyal, lifelong fans and exercise practitioners.

Position Purpose

Be a great host, the members’ best source of information and create a fun atmosphere for members, guests and staff.

Responsibilities

• Greet members and guests with a friendly and professional attitude
• Provide information about gym services, programs, and membership options
• Address member inquiries, concerns, and complaints promptly and professionally
• Check‑in members and guests using the gym’s management system
• Oversee and manage check‑in alerts and notifications
• Ensure the front desk area is clean, organized, and stocked with necessary supplies
• Process payments for memberships, classes, and retail items
• Follow safety protocols and procedures to ensure the well‑being of all gym members and staff
• Monitor and manage inventory levels for coolers, beverages, and bar items, and track sales performance
• Complete gym walks to rack weights, pick up trash, and perform bathroom and locker room checks

Qualifications

• Previous experience in customer service or front desk role
• Experience or strong interest in the fitness industry is a plus
• Excellent interpersonal skills with a customer‑focused attitude
• Ability to multitask and handle a fast‑paced environment
• Proficiency in MS Office and familiarity with gym management software
• Strong organizational and problem‑solving skills
• Must be able to work overnight hours – 10 pm – 6 am (may vary on business needs)
• And, of course, someone who embraces our Core Values

Requirements

• CPR certification required within 30 days of hire
• Must attend all mandatory company trainings within 30 days of employment
• Follow all current company policies and standard operating procedures, which may be updated or changed over time
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
• Ability to bend routinely and repetitively to lift more than 40 lbs
• Ability to access and operate company computer systems to prepare documents, enter data, and read reports from database or email system

Hourly Pay Range

$14 – $15 USD

Benefits and Perks

• A highly energetic and collaborative team
• A management team that cares about your professional development
• Free membership for you and plus one family member
• Discounted personal training and merchandise – including supplements
• Employee referral program
• Daily pay offered – access your funds before payday
• Competitive pay plus vacation, holiday, and sick pay*
• Group health, dental, vision, supplemental life, and employee assistance program are offered!*
• 401(k) + company matching!*
• Personal education growth options with Sophia Learning

*Based on eligibility of tenure and full‑time vs. part‑time employment.

Equal Opportunity Statement

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.