Service Associate - Night

EōS Fitness; Lake Elsinore (CA); On-site; USD 24,659 - 26,863; Part time

Benefits offered by this job

Free membership for you and one family member

Discounted Personal Training and merchandise

Daily Pay offered

401(k) with company matching

Health, dental, and vision benefits

Job summary

EōS Fitness is looking for an Overnight Service Associate to provide excellent customer service to gym members and guests. The role involves greeting visitors, managing inquiries, and ensuring a pleasant and organized front desk environment. Strong interpersonal skills and a customer-focused attitude are essential.

Candidates should have prior customer service experience and the ability to work overnight hours. This position offers a positive work culture with various benefits including free gym membership and performance bonuses.

Qualifications

• Previous experience in customer service or front desk role.
• Excellent interpersonal skills with a customer-focused attitude.
• Must be able to work overnight hours – from 10 PM to 6 AM.

Responsibilities

• Greet members and guests with a friendly attitude.
• Provide information about gym services and membership options.
• Address member inquiries and concerns promptly.

Skills

Customer service experience

Interpersonal skills

Ability to multitask

Familiarity with gym management software

Problem-solving skills

Tools

MS Office

Job description

Lake Elsinore, CA: I-15 / Railroad Canyon Rd

Position Overview

Our Overnight Service Associate reports directly to the Operations Manager and is responsible for providing a welcoming, professional, and helpful experience to all members. Beyond greeting and directing members, guests, and staff upon entry, they serve as representatives of our gym’s commitment to exceptional service. The Overnight Service Associate will handle member inquiries and requests, offering knowledgeable assistance, and ensuring every individual feels valued and supported in their fitness journey. While these responsibilities encompass a broad spectrum, the Overnight Associate remains flexible and adaptive to the evolving needs of our gym, with duties subject to change under the discretion of management.

Responsibilities

• Greet members and guests with a friendly and professional attitude
• Provide information about gym services, programs, and membership options
• Address member inquiries, concerns, and complaints promptly and professionally
• Check in members and guests using the gym’s management system
• Oversee and manage check‑in alerts and notifications
• Ensure the front desk area is clean, organized, and stocked with necessary supplies
• Process payments for memberships, classes, and retail items
• Follow safety protocols and procedures to ensure the well‑being of all gym members and staff
• Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance
• Complete gym walks to rack weights, pick up trash, and complete bathroom and locker room checks

Qualifications

• Previous experience in customer service or front desk role
• Experience or strong interest in the fitness industry is a plus
• Excellent interpersonal skills with a customer‑focused attitude
• Ability to multitask and handle a fast‑paced environment
• Proficiency in MS Office and familiarity with gym management software
• Strong organizational and problem‑solving skills
• Must be able to work overnight hours – 10 pm to 6 am, but may vary on business needs
• Someone who embraces our Core Values

Requirements

• CPR certification required within 30 days of hire
• Must attend all mandatory company trainings within 30 days of employment
• Follow all current company policies and standard operating procedures, which may be updated or changed over time
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
• Ability to bend routinely and repetitively to lift more than 40 lbs
• Ability to access and operate company computer systems to prepare documents, enter data, and read reports from database or e‑mail system

Compensation and Benefits

$17.90 – $19.50 USD per hour

• A highly energetic and collaborative team
• A management team that cares about your professional development
• Free membership for you and one family member
• Discounted personal training and merchandise, including supplements
• Employee referral program
• Daily pay offered – access your funds before payday
• Competitive pay plus vacation, holiday, and sick pay (based on eligibility of tenure and full‑time vs. part‑time employment)
• Group health, dental, vision, supplemental life, and Employee Assistant Program (based on eligibility)
• 401(k) with company matching (based on eligibility)
• Personal education growth options with Sophia Learning

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.