Service Associate - Night

EōS Fitness; Cypress (TX); On-site; USD 15,153 - 16,531; Part time

Benefits offered by this job

Free membership for you and a family member

Discounted personal training

Daily pay access

Health, dental, and vision benefits

401(k) with company matching

Job summary

A dynamic fitness company in Cypress, Texas, is looking for a Service Associate for night shifts. This role involves greeting members and guests, addressing inquiries, and ensuring cleanliness in a fun atmosphere. Ideal candidates will have experience in customer service, strong interpersonal skills, and the ability to manage a fast-paced environment. Great benefits and a free membership for you and a family member are offered.

Qualifications

• Must have a friendly and professional attitude.
• Ability to work overnight hours from 10 pm to 6 am.
• Must embrace company Core Values.

Responsibilities

• Greet members and guests with a friendly attitude.
• Provide information about gym services and membership options.
• Address inquiries and complaints promptly.
• Check-in members using the gym's management system.
• Ensure the front desk area is clean and stocked.
• Process payments and manage inventory levels.
• Complete gym walks for cleanliness.

Skills

Customer service experience

Interpersonal skills

Multitasking ability

Organizational skills

Problem-solving skills

Tools

Gym management software

MS Office

Job description

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Overview

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. Our core purpose is to create loyal, lifelong fans and exercise practitioners.

Core Values

Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, and Fight Hard To Win.

Position Purpose

Be a great host—the member’s best source of information—and create a fun atmosphere for members, guests, and staff during overnight hours.

Responsibilities

• Greet members and guests with a friendly and professional attitude.
• Provide information about gym services, programs, and membership options.
• Address member inquiries, concerns, and complaints promptly and professionally.
• Check‑in members and guests using the gym’s management system.
• Oversee and manage check‑in alerts and notifications.
• Ensure the front desk area is clean, organized, and stocked with necessary supplies.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols and procedures to ensure the well‑being of all gym members and staff.
• Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance.
• Complete gym walks to rack weights, pick up trash, and perform bathroom and locker room checks.

Qualifications

• Previous experience in customer service or front desk role.
• Experience or strong interest in the fitness industry is a plus.
• Excellent interpersonal skills with a customer‑focused attitude.
• Ability to multitask and handle a fast‑paced environment.
• Proficiency in MS Office and familiarity with gym management software.
• Strong organizational and problem‑solving skills.
• Must be able to work overnight hours—10 pm to 6 am, but may vary on business needs.
• Someone who embraces our Core Values.

Requirements

• CPR certification required within 30 days of hire.
• Must attend all mandatory company trainings within 30 days of employment.
• Follow all current company policies and standard operating procedures, which may be updated or changed over time.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to bend routinely and repetitively to lift more than 40 lbs.
• Ability to access and operate company computer systems to prepare documents, enter data, and read reports from database or email system.

Pay

Hourly Pay Range: $11—$12 USD

Benefits and Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and one family member.
• Discounted personal training and merchandise—including supplements.
• Employee referral program.
• Daily pay offered—access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group health, dental, vision, supplemental life, employee assistance program, and even pet insurance are offered.
• 401(k) with company matching.
• Personal education growth options with Sophia Learning.

EEO and Accessibility

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at [e-mail] or by calling 949‑309‑4182. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.