Service Associate - Maine/NH - Sustainability Solutions

Stryker Group; Portland (ME); Remote; USD 40,000 - 50,000; Full time

Job summary

A leading company in healthcare seeks a Customer Service Associate for field-based responsibilities in Portland, Maine. The role involves collecting devices from hospitals, ensuring excellent customer service, and collaborating with sales representatives. Ideal candidates should have a high school diploma, a valid driver's license, and the ability to lift up to 40 pounds.

Qualifications

• Must be physically able to lift up to 40 pounds daily.
• Must have a valid driver's license and appropriate insurance.
• Must use a personal vehicle for travel.

Responsibilities

• Collect single-use devices at hospitals within designated territory.
• Engage with hospital staff to provide optimal service and education.
• Manage inventory and assist with educational initiatives.

Skills

Customer service

Collaboration

Initiative

Relationship-building

Physical fitness

Education

High school diploma or GED

Job description

Who we want

Customer-oriented representatives. A person who has an eye for impressing our customers and building strong relationships.

Competitive Spirit. Team players who are looking to launch a career with Stryker, understanding that a Service Associate role offers ground-floor experience of our business.

Challengers. People who continually seek improvement for the business and their customers.

Teammates. Partners who listen to ideas, share thoughts, and work together to move the business forward.

Collaborative networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts. Self-directed initiators who take ownership of their work and drive productivity, change, and outcomes without prompting.

What you will do

As a Service Associate, your primary responsibility will be collecting single-use devices at hospitals within your designated territory. You will engage with hospital staff to provide optimal customer service, training, and education around the proper use of Stryker Sustainability Solution’s bins and the devices that can be collected. Partnering with sales representatives in your territory, you will manage inventory, assist with education initiatives, and supply materials to hospitals.

What you need

• Physically able to lift up to 40 pounds daily.
• Valid and unrestricted driver’s license with appropriate insurance to travel by car as required.
• High school diploma or GED.
• Use of personal vehicle for travel, approximately 80-100 miles per day depending on territory.

Work From Home: Field-based

Compensation Grade: 7. Customer Support - Customer Site 2

Travel Percentage: 50%