Service Associate M-F 8a-4:30pm HLD ICU

UPS; Shepherdsville (KY); On-site; USD 25,000 - 36,000; Full time

Job summary

UPS is seeking a dedicated professional to support the delivery and deployment of contracted services, ensuring SLAs and KPIs are met. You will assist with government compliance, inventory, staffing, safety, and relations with vendors and customers, contributing to efficient operations.

The role involves hands-on work within UPS processes, collaborating with internal teams, and maintaining strong customer relationships while working with multiple locations and guided by established procedures.

Qualifications

• Requires strong customer service abilities.
• Experience with inventory tracking and stock control.
• Familiar with facilities maintenance and safety protocols.
• Ability to work with vendors and internal teams.

Responsibilities

• Deliver hands-on work to support core UPS operations.
• Follow established processes to perform tasks safely.
• Participate in daily facility activities including safety inspections and staffing.
• Engage with customers and suppliers to maintain service levels.

Skills

Customer service

Inventory management

Facilities operations

Safety procedures

Job description

Job Description

Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups. Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc. Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives. Responsible for retaining and strengthening customer relationships which may include face to face customer service. Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network. May operate powered industrial equipment.

Delivers hands‑on work, typically related to the core UPS business operations. Follows established processes and procedures to execute work efficiently and safely.

Performs manual work that requires skills developed through formal training or work experience. Works within established procedures and guidelines. Completes assigned tasks with a moderate degree of supervision.

Employee Type

Permanent

Other Criteria

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.