Service Associate II Mon-Thu 8:00am-4:30pm est

United Parcel Service, Inc.; Shepherdsville, Northern (KY, KY); Hybrid; USD 55,000 - 90,000; Full time

Job summary

United Parcel Service, Inc. seeks a results-driven professional to manage delivery of contracted services and ensure SLAs/KPIs are met. You will collaborate with vendors, customers, and internal teams to support operations and product delivery.

Responsibilities include forecasting, financial planning, and strengthening customer relationships while identifying efficiency gains across multiple geographies. This role is aligned with UPS’s compliance and operational excellence standards.

Qualifications

• Must be a U.S. Citizen or National, or eligible to work in the U.S. for this employer.
• Experience coordinating delivery of contracted services and meeting SLAs.
• Ability to forecast, plan and collaborate with internal/external stakeholders.

Responsibilities

• Manages delivery or deployment of contracted services to meet SLAs and KPIs.
• Collaborates with vendors, customers, and internal teams to support products and services.
• Performs financial activities including forecasting, allocations, and annual business planning.
• Retains and strengthens customer relationships and seeks efficiency improvements.

Skills

U.S. Citizenship or National

Vendor/Customer collaboration

Compliance awareness

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups. Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc. Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives. Responsible for retaining and strengthening customer relationships which may include face to face customer service. Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network. May operate powered industrial equipment.

Delivers hands-on work, typically related to the core UPS business operations. Follows established processes and procedures to execute work efficiently and safely.

Performs manual work that requires skills developed through formal training or work experience. Works within established procedures and guidelines. Completes assigned tasks with a moderate degree of supervision.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.