Service Associate (Ashmont)

Retail Region 2 Administration; Boston (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

Retail Region 2 Administration seeks a Service Associate/Teller hybrid to support customer service and teller transactions in a branch location.

You will open deposit accounts, process loan applications, handle deposits, cash checks, and assist high-value customers while meeting sales and service goals. Strong communication and multi-tasking are essential.

Qualifications

• 1-2 years of sales experience in retail, financial services or hospitality preferred.
• Ability to work independently in a fast-paced environment.
• Strong communication and customer-service orientation.

Responsibilities

• Simultaneously performs duties of customer service representative and teller.
• Opens deposit accounts and processes loan applications.
• Handles deposits, cash checks, and monetary instrument transactions.
• Maintains compliance with bank policies and procedures.
• Reaches quarterly sales and service goals through proactive customer contact.
• Balances daily responsibilities between platform and teller lines.

Skills

Sales experience

Customer service

multitasking

Independent worker

Communication skills

Education

High school diploma or equivalent

Job description

Starting Rate: $22.00

Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).

Major Responsibilities:

Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a "hybrid" position is authorized.

Account Representative Duties:

Works toward achieving specific individual sales and service goals through the following activities:

• Opens deposit accounts
• Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)
• Closes loans for customers for applicable business lines (i.e. consumer lending)
• Makes referrals to other bank business lines and third-party partners
• Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio
• Responsible for operational compliance and adherence to policy
• Handles daily account maintenance and other service issues as necessary
• Understands and provides support in achieving quarterly sales

Teller Duties:

• Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts
• Cash checks for customers and non-customers according to bank policy
• Process and properly record the sale of monetary instruments (i.e. official bankchecks)
• Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments
• Process foreign currency purchases and sales
• Process various types of loan payments and credit card cash advances
• Relative to all duties, must adhere to all bank policies and procedures

Individuals in this position will have a mixture of time between platform and teller line. On some occasions more time might be spent on one side verses the other.

Qualifications:

• Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the service associate should seek guidance from his/her immediate supervisor.
• Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate.
• High school diploma or equivalent required
• 1-2 years of sales experience in a retail, financial services or hospitality environment preferred.
• Some banking experience is preferred (e.g., teller or otherwise) is a plus.
• Basic business acumen and professionalism is a must.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Ability to build relationships and strong alliances across the organization.
• Ability to quickly learn all details about the products and services offered by the bank.

Working Conditions:

• Ability to remain in a stationary position for long periods of time without a break and with continuous customercontact.
• Incumbent must be able to transport items weighing 15 pounds or more.