Service Associate

Allworth Financial; Waltham (MA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid time off

Paid holidays

Equity Purchase Program (not eligible)

Future growth opportunities

Job summary

Allworth Financial is seeking a Service Associate – Client Support to provide administrative support to the advisory team and ensure a seamless client experience in our Waltham, MA office. The role handles client inquiries, transactions, and account documentation on-site five days a week.

Base salary ranges from $60,000 to $65,000 with potential for an annual bonus based on performance. Strong communication, CRM, and MS Office skills are essential to success in this role.

Qualifications

• 2–5 years of experience in a client-facing administrative role within financial services or related industry.
• BS/BA degree preferred; high school diploma or GED required
• Strong communication skills with ability to establish rapport with clients and colleagues
• Experience with CRM systems and basic financial software; custodial platforms a plus
• Knowledge of financial services industry practices; familiarity with processing account transactions or inquiries
• Strong attention to detail and accuracy in handling client records and documents
• Ability to multitask and manage competing priorities in a fast-paced environment
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Responsibilities

• Serve as an initial point of contact for clients, addressing inquiries and providing timely responses via phone and email
• Assist with scheduling and coordinating client appointments
• Process client requests, including transactions and paperwork, per firm policies
• Assist in onboarding new clients for a smooth and positive experience
• Collaborate with custodians and internal teams to resolve client account issues and transfers
• Support advisors with client-related documentation and timely forms submission
• Provide notary services for client transactions as required
• Maintain up-to-date client records across internal systems

Skills

Client-facing communication

CRM systems

Microsoft Office

Attention to detail

Multitasking

Education

BS/BA degree preferred

High school diploma or GED required

Tools

Custodial platforms

Microsoft Office Suite

Job description

Allworth Financial (www.allworthfinancial.com) is an independent investment financial advisory firm that specializes in retirement planning, investment advising, and 401(k) management with a direct approach to financial planning. Allworth Financial delivers long‑and‑short‑term investment planning solutions and advice to help clients achieve their goals and plan strategically for retirement.

Allworth Financial is a high‑growth, private‑equity‑backed, multi‑branch Registered Investment Advisor. Founded in Sacramento, California, in 1993, it is primarily a fee‑based, employee‑centric fiduciary advisory firm that prides itself on emphasizing client well‑being and education. The business is a multi‑billion‑dollar firm and is on track for continued growth through both acquisitions and strong organic growth. Allworth is considered a great place to work and was once again given the prestigious “Circle of Excellence” award by the National Business Research Institute for employee and client satisfaction in 2021, placing it among the best‑loved brands in America. Allworth Financial was also recognized as a Barrons Top 40 RIA in 2024.

The Service Associate – Client Support is responsible for providing exceptional administrative support to the financial advisory team and ensuring a seamless client experience. The role focuses on assisting with day‑to‑day client service requests, processing transactions, handling client inquiries, and managing account‑related documentation.

Full‑time, non‑exempt position based in our Waltham, MA office and requires five days per week on‑site. Base salary $60k‑$65k with potential for an annual bonus based on performance.

Duties and Responsibilities

• Serve as an initial point of contact for clients, addressing inquiries and providing timely responses to their needs via phone and email
• Assist with scheduling and coordinating client appointments, ensuring all logistics are handled efficiently and accurately
• Process client requests, including transactions and paperwork, in line with firm policies and procedures
• Assist in the onboarding process for new clients, ensuring a smooth and positive experience
• Collaborate with custodians and internal teams to resolve client account issues, transfers, and general service requests
• Support advisors with client‑related documentation, ensuring all forms are complete, accurate, and submitted on time
• Provide notary services for client transactions as required
• Maintain up‑to‑date client records and help ensure accuracy and consistency across internal systems

Qualifications

• 2‑5 years of experience in a client‑facing administrative role within the financial services or related industry
• BS/BA degree preferred; high school diploma or GED required
• Strong communication skills with the ability to establish rapport with clients and colleagues
• Experience with CRM systems and basic financial software (experience with custodial platforms is a plus)
• Knowledge of financial services industry practices, with familiarity in processing account transactions or client service inquiries
• Strong attention to detail and accuracy in handling client records and transaction‑related documents
• Ability to multitask and manage competing priorities in a fast‑paced environment
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Physical Requirements

• Works in an office environment
• Requires extended periods of sitting or standing at a desk, talking on the phone, and typing
• Use hands, fingers to constantly operate a computer and office equipment, such as copy machine and printer
• Occasionally move about inside the office to access file cabinets, office equipment, etc.
• May carry or lift weight up to 10 lbs. in very limited occurrences

Benefits

We value our associates’ time and effort. Our commitment to your success is enhanced by our competitive base pay and an extensive benefits package, including:

• Medical: Blue Shield (PPOs and HDHP with HSA) plans and Kaiser (HMO) plans for California associates
• Dental insurance with MetLife
• Vision insurance with VSP
• Optional supplemental benefits
• Healthcare savings accounts with company contribution
• Flexible spending accounts
• Flexible working arrangements
• Generous 401K contributions
• Exempt associates qualify for our flexible paid time off policy
• Non‑Exempt associates will receive 15 days of paid time off annually during the first three years of employment
• 11 Paid Holidays
• Option to participate in our Equity Purchase Program (Contract, intern, and part‑time employees are not eligible)
• Future growth opportunities within the company

In addition, we work to maintain the best possible environment for our associates, where people can learn and grow with the firm. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

As set forth in Allworth Financial’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.