Service Associate

Allworth Airline Advisors (Formerly RAA); Walnut Creek (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical and dental insurance

Vision insurance

401K contributions

Paid time off & holidays

Equity Purchase Program

Job summary

Allworth Airline Advisors (Formerly RAA) is seeking a Service Administrator in Walnut Creek, CA. This full-time, non-exempt role supports the Service team and financial advisors, focusing on strategic client relationships and smooth account operations.

The role requires extensive financial services experience, strong communication, and the ability to enhance client interactions across the firm. Located in California, the position offers comprehensive benefits and growth opportunities.

Qualifications

• 10+ years in financial services industry, preferably at an RIA or wealth management firm
• Bachelor’s degree in finance, business, or related field; advanced certifications (CFP, CFA) preferred
• Strong relationship management skills
• Advanced proficiency in CRM systems, custodial platforms, and financial planning software
• Demonstrated leadership with process improvement and client satisfaction
• Excellent communication, problem-solving, and analytical skills with high accuracy
• Knowledge of regulatory requirements for RIAs (SEC, FINRA)
• Excellent verbal and written communication
• Ability to multi-task and prioritize with interruptions
• Flexible and embraces change
• Team player and professional
• Proficient with Microsoft Office

Responsibilities

• Strategic Client Relationship Management: act as the primary liaison for clients and nurture long-term relationships
• Advanced Account Management & Oversight: ensure accurate execution of trades and client distributions; collaborate with custodians
• Operations: manage onboarding, coordinate appointments, prepare client paperwork and provide notary services
• Leadership: report to Service Team Lead, mentor associates, refine service processes, ensure compliance with firm standards

Skills

Relationship management

CRM proficiency

Communication

Problem-solving

Attention to detail

Team leadership

Education

Bachelor’s degree in finance, business, or related field

CFP/CFA or advanced certifications preferred

Tools

CRM systems

Custodial platforms

Financial planning software

Job description

Summary

Our Service Team consistently strives for service excellence. Service Administrators work with our Service team and provide support to our Financial Advisors. This role goes beyond day-to-day client support and requires a strategic approach to managing client needs, improving service processes, and supporting our financial advisory team in delivering best-in-class financial guidance. You will bring extensive experience in financial services, excellent relationship-building skills, and a commitment to improving the client experience at every interaction.

This is a full-time, non-exempt role based out of our Walnut Creek, CA office.

Duties And Responsibilities

• Strategic Client Relationship Management
  • Act as the primary liaison for clients, providing exceptional service and proactively addressing client needs and inquiries
  • Develop and nurture long-term client relationships, understanding their financial goals, preferences, and expectations
  • Anticipate client needs, manage escalated issues, and ensure timely and accurate communication
  • Work alongside advisors to educate clients on available services, online tools, and other resources to enhance their experience and engagement with the firm
  • Understand department workflows, policies, and procedures to submit requests correctly and timely
  • Leadership
    • Reports to the Service Team Lead, providing feedback, and mentoring associates within the Service teams
    • Ensure consistent, high-quality service and fostering a client-centered culture
    • Implement and refine client service processes to increase efficiency and enhance the overall client experience
    • Ensure compliance with regulatory and firm standards for client communication, documentation, and account management
    • Coordinate with internal teams, including advisory and operations, to resolve complex client requests and streamline service delivery
• Advanced Account Management & Oversight
  • Ensure accurate execution of trades, account transactions, and client distributions while maintaining strong data integrity
  • Collaborate with custodians and back-office teams to troubleshoot issues, manage account transfers, and ensure seamless account maintenance
• Operations
  • Ensures a seamless onboarding experience and works with clients to set a great first impression
  • Coordinates client appointments, processes requests received from advisors and clients
  • Provides notary services for client transactions
  • Achieves high quality and accuracy of workAnswers phone calls and emails from clients, always following up with each client's request
  • Prepares and processes client paperwork

Qualifications

• 10+ years in the Financial Services industry, preferably at an RIA or Wealth management firm
• Bachelor’s degree in finance, business, or a related field; advanced certifications (e.g., CFP®, CFA®) preferred
• Strong relationship management skills
• Advanced proficiency in CRM systems, custodial platforms, and financial planning software
• Demonstrated leadership abilities with a track record of process improvement and client satisfaction
• Excellent communication, problem-solving, and analytical skills with a high level of accuracy and attention to detail
• Advanced understanding of regulatory requirements for RIAs, including familiarity with SEC and FINRA guidelines
• Excellent verbal and written communication skills
• Ability to multi-task and prioritize work daily with frequent interruptions
• Flexible and embraces change
• Strong team player and approachable
• High degree of professionalism
• Proficient with Microsoft Office applications required

Physical Requirements

• Works in an office environment
• Requires extended periods of sitting or standing at a desk, talking on the phone, and typing
• Use hands, fingers to constantly operate a computer and office equipment, such as copy machine and printer
• Occasionally move about inside the office to access file cabinets, office equipment, etc.
• May carry or lift weight up to 10 lbs. in very limited occurrences

Benefits

We value our associates’ time and effort. Our commitment to your success is enhanced by our competitive base pay and an extensive benefits package, including:

• Medical: Blue Shield (PPOs and HDHP with HSA) plans and Kaiser (HMO) plans for California associates
• Dental insurance with MetLife
• Vision insurance with VSP
• Optional supplemental benefits
• Healthcare savings accounts with company contribution
• Flexible spending accounts
• Flexible working arrangements
• Generous 401K contributions
• Exempt associates qualify for our flexible paid time off policy
• Non-Exempt associates will receive 15 days of paid time off annually during the first three years of employment
• 11 Paid Holidays
• Option to participate in our Equity Purchase Program (Contract, intern, and part-time employees are not eligible)
• Future growth opportunities within the company

In addition, we work to maintain the best possible environment for our associates, where people can learn and grow with the firm. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

Benefits are available to full-time associates who work more than 30 hours a week.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. Typical reporting relationships are described, but actual relationships may vary in some instances. This job description is not intended to be an exhaustive list of all responsibilities, duties, skills, or knowledge required of personnel classified in this job.

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