Private Wealth Associate

Northwestern Mutual; Irvine (CA); On-site; USD 56,000 - 110,000; Full time

Benefits offered by this job

Comprehensive mentorship program

Generous vacation days

Medical, dental, and vision coverage

401(k) and profit-sharing contribution

On-site gym and yoga classes

Fully stocked snack station

Job summary

Northwestern Mutual in Irvine, California is looking for a Service Associate to join their Luminate Wealth Management team. The successful candidate will provide exceptional client service, support financial advisors by processing account paperwork, and facilitate the onboarding of new insurance clients.

Candidates should have a background in client service, possess FINRA licensing, and have excellent communication skills. The position offers a competitive base salary ranging from $56,000 to $110,000, comprehensive benefits, and opportunities for professional growth.

Qualifications

• 2+ years of experience in high-touch client service.
• Experience with complex paperwork in regulated environments.
• Strong attention to detail and ownership of tasks.

Responsibilities

• Generate and process paperwork for accounts.
• Facilitate underwriting and onboarding for insurance clients.
• Support advisors with client servicing requests.
• Answer client inquiries on investments and insurance policies.
• Collaborate towards quarterly goals for operational improvement.

Skills

Client service background

Process-oriented

Strong organization

Communication skills

Problem-solving skills

Knowledge of U.S. tax system

Education

FINRA Series 7 and 63/66 licensed

California life insurance license (preferred)

Job description

Luminate Wealth Management & Insurance Services, Northwestern Mutual Orange County

What you will bring to the firm:

You have a relentless drive to learn and grow as part of a high performing financial planning team. You have a passion for helping clients achieve their goals and are constantly looking for ways to add value, provide better service, and build a deeper relationship.

What you will do:

• Generate and process paperwork for account opening, asset movement, and account maintenance.
• Facilitate underwriting and onboarding for new insurance clients.
• Support Private Wealth Advisors and Plan Analysts with client servicing requests.
• Work directly with clients to answer questions on their investment portfolios and insurance policies.
• Collaborate with other team members to work towards quarterly goals to help improve and refine firm operations.

What you have:

Experience

• A strong background in high touch client service.
• Experience helping customers or clients navigate paperwork in a complex and regulated environment.
• At least two years of transferrable work experience.
• Preference for: previous experience with insurance operations (underwriting and case management, policy service requests, etc…)
• Preference for: previous experience with retail investment operations (account opening, asset movement, account maintenance, etc…)

Skills & Competencies

• Process oriented and attentive to detail.
• Problem solves to navigate complex client situations.
• Is curious and has a habit of acting on it to learn independently.
• Takes full ownership to ensure task completion and strong follow up.
• Strong organization to effectively manage and prioritize tasks delegated from multiple team members.
• Strong ability to communicate across a variety of mediums including in person, email, phone, and asynchronous communication such as documenting client files.
• Preference for: working knowledge of the U.S. tax system and how it applies to different types of accounts and transactions.
• Required: licensed with FINRA series 7 and 63/66. Preferred California life insurance license.

What we offer:

• We have an exciting and clear vision for growth, driven by strong firm culture and collaboration with other exceptional professionals
• We believe in your potential, so we invest in a comprehensive mentorship program to accelerate your professional development
• You need to relax, so we offer generous vacation days and the flexibility to take them when you need them – with a team to support you so you come back refreshed and not overwhelmed
• Your wellness is important, and we support you with comprehensive medical, dental, vision, and long-term disability coverage in addition to our on-site gym and complimentary yoga instruction
• Cheat days happen too, so we have a fully stocked snack station with espresso bar and sparkling water
• We are financial planners, and we support your financial plan with a 401(k) and profit-sharing contribution.

Compensation Ranges:

Base: $56,000 - $110,000 (depending on experience level)

There are three career levels for Service Associate within Luminate. Advancement through the levels is based on experience, knowledge, performance, and credentialing. For all three levels, bonuses are discretionary and based on a combination of individual and firm performance.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.