Service Assistant

Nelson Mazda Murfreesboro; Murfreesboro (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

Nelson Mazda Murfreesboro recherche un Service Assistant pour offrir un service client exceptionnel. Ce poste à temps plein dans l'industrie automobile implique d'aider les clients, de gérer les rendez-vous, et de résoudre les plaintes. Idéal pour une personne ayant de l'expérience en service à la clientèle et de bonnes compétences en communication. Des avantages tels que l'assurance santé et la possibilité de progression de carrière sont offerts.

Benefits

Assurance santé, dentaire et vision

Avantages supplémentaires : Invalidité, Cancer

Option 401(k) avec correspondance de l'entreprise jusqu'à 6%

Réductions de gym

Semaine de travail de 5 jours

Congé payé pour bénévolat

Congé payé après 90 jours

Opportunités de progression de carrière

Formation payée

Qualifications

• Expérience préalable en service client.
• Capacité à travailler dans un environnement dynamique.
• Connaissance des logiciels informatiques.

Responsibilities

• Accueillir les clients et répondre à leurs questions.
• Gérer les appels téléphoniques et planifier des rendez-vous.
• Résoudre les plaintes des clients rapidement.

Skills

Communication

Service client

Organisation

Compétences informatiques

Education

College degree preferred

Tools

MS Office

Job description

Job Summary:
The Service Assistant at Nelson Mazda Murfreesboro will be responsible for providing exceptional customer service and support to clients at our dealership. This role is a full time, hourly position in the auto industry located in Murfreesboro, Tennessee. The Service Assistant will work as an individual contributor and will report to the Service Manager. This position offers a competitive compensation of $18 per hour, paid biweekly.

Responsibilities:
- Greet and assist customers in a friendly and professional manner
- Answer phone calls and direct them to the appropriate department or person
- Provide information and answer questions about services offered by the dealership
- Schedule service appointments and update customer records with accurate information
- Communicate with customers about the status of their service appointments and any delays or changes
- Handle customer complaints and resolve issues in a timely and satisfactory manner
- Conduct follow-up calls to ensure customer satisfaction and address any additional concerns
- Maintain a clean and organized reception and waiting area for customers
- Assist service advisors and technicians with various tasks as needed
- Adhere to all company policies, procedures, and safety standards

Requirements:
- College degree preferred
- Previous customer service experience
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks
- Proficient computer skills and knowledge of MS Office
- Detail-oriented and able to maintain accurate records
- Must be able to work flexible hours, including evenings and weekends
- Must be able to stand for extended periods and lift up to 50 pounds
- Valid driver's license and clean driving record

Additional Benefits We Offer

• Health, Dental and Vision Insurance

• Supplemental Benefits: LT/ST Disability, Cancer, Accident Life

• 401(k) option with company match up to 6%

• Gym Discounts w/Carbon Performance

• 5-Day Work Week

• Paid Volunteer Time Off

• Paid Time Off - 40 hours after first 90 days!

• Career Progression Opportunities

• Paid Training

EEOC Statement:
Nelson Mazda Murfreesboro is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We believe that diversity strengthens our team and allows us to better serve our customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status. We are dedicated to providing reasonable accommodations to individuals with disabilities in the application and hiring process, and to ensure equal opportunities throughout employment. If you require accommodations, please contact us at [contact information].