Service Assistant

Royal-Gorge-Route-Railroad; Cañon City (CO); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Benefits package

Smoke-free workplace

Job summary

Royal Gorge Route Railroad in Canon City, Colorado seeks Service Assistants to deliver friendly service and accurate orders on a moving train. You will greet guests, answer menu questions, and keep workstations clean while adhering to safety standards.

We offer an hourly wage of around $15.16 plus gratuity, a smoke-free environment, and benefits. Join a team that loves Colorado living and provides growth opportunities on an adventure-filled route.

Qualifications

• Ability to read/speak/write English and communicate effectively.
• Capable of working in a fast-paced, guest-facing role.
• Knowledge of safety and sanitation policies is beneficial.

Responsibilities

• Warmly greet guests and acknowledge arrival.
• Serve orders from kitchen to guests' seats efficiently.
• Answer questions about menu items.
• Maintain clean and stocked workstations.
• Complete cleaning tasks on board during/off departures.
• Follow safety and sanitation policies.
• Perform additional duties as directed by management.

Skills

English communication

Team environment

Under pressure

Conflict resolution

Education

High school diploma

Job description

Service Assistant Job Description

Reports To: On Board Leader

FLSA Status: Hourly, Non-Exempt

Prepared By: Human Resources Director

Prepared Date: 4/29/26

Compensation: $15.16per hour + gratuity

Experience theColorado lifestyle youactually movedhere for. At the Royal Gorge Route Railroad,adventure is right outside your door.Nestled in the stunningRoyal Gorge Regionalong the Arkansas River,CañonCity isColorado’s hidden gem—with mountainaccess at yourfingertips,world-class rafting and fishing,endless trails,rock climbing,hot springs,andskiing/snowboarding—all without battling I-70 traffic.The best part?You’llprosper withahighly competitive wages and benefits, all at anaffordablecost of living.

About Us: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. With stunning views, exceptional service, and delicious dining - the Royal Gorge Route experience is unlike anything else in the world.

We’re looking for Service Assistants who embodya genuine spirit of service, havea serious appetite for adventure and areseeking meaningful career growth. Always curious and caring, our team puts their heart into everything they do, striving to do their best no matter the task at hand. We are team players, problem solvers, innovators and lovers of people, travel and the Colorado life. If this sounds like the kind of place you want to be, Join us and contribute your skills and talents while flourishing professionally at the Royal Gorge Route!

We love Colorado and we care about our team members and our guests. That’s why the Royal Gorge Route Railroad is 100% smoke-free, inside and out.No smoking of any kind is allowed on any Royal Gorge Route Railroad properties or sister properties, including all Railroad property, on the train, at Happy Endings Caboose Cafe, the Royal Gorge Mansion or the Royal Gorge Route Inns. Being a smoke-free environment for guests and a smoke-free workplace for staff ensures we uphold our customer promise - to provide aworld-class experience. It also means we uphold our employee promise - to provide a healthy, professional, clean atmosphere where everyone has the opportunity to grow and thrive.

Summary:Moves customers’ orders from the kitchen window or bars to customers accurately and efficiently. Serves guests quickly while offering superior customer service.

Essential Functions

• Warmly greets and acknowledges guests upon arrival.
• Serves customers’ orders from the kitchen window or bars to the customer’s seat/table.
• Answering any questions customers may have concerning menu items.
• Polishes/rolls silverware used for service.
• Cleans, stocks, and maintains the workstations throughout shift.
• Complete cleaning tasks on board during, between and after departures.
• Follows all safety and sanitation policies and procedures.
• Performs additional responsibilities as directed by management.

Education/Minimum Requirements

• High school diploma or actively pursuing an education

Knowledge

• Understanding of federal, state, and local liquor laws

Skills/Aptitudes

• Ability to read/speak/write the English language and communicate effectively.
• Ability to take direction and work under moderate supervision.
• Ability to work in a team environment
• Ability to work quickly, calmly, and effectively under pressure
• Conflict Resolution, ability to deal with unpleasant or angry customers.

Working Conditions/Essential Job Functions

• This position will spend 99% of the time standing/walking and 1% of the time sitting
• Position requires ability to bend, twist, make repetitive motions, use hands to hold and carry items/trays, kneel, reach, push and pull.
• This position requires the ability to work/move safely on a moving train.
• Must be able to lift and carry up to 30 pounds.
• Direct contact with guests, managers, and co-workers.
• Occasional environmental exposures to cold, heat, snow, rain and water.
• Existing tattoos are to be covered so they are not visible while on duty.
• Jewelry should be limited and not detract from a professional appearance or interfere with job performance. The following guidelines have been established:
• Rings may be worn on no more than two (2) fingers per hand.
• Employees may wear a maximum of two (2) pairs of earrings on the ear lobe only, of a style not exceeding 1/2” in diameter or 1” in length.
• Nose rings, tongue rings, gauges, cartilage piercing or other visible forms of body modification are prohibited.
• Hair should be clean, combed, and neatly trimmed. Shaggy, uncombed hair is not permissible. Unnatural colors or extreme hairstyles are not tolerated. For safety and health reasons employees with long hair must keep their hair pulled back, or restrained, with the exception of those who work in an office setting.

We love Colorado and we care about our team members and our guests. That’s why the Royal Gorge Route Railroad is 100% smoke-free, inside and out.No smoking of any kind is allowed on any Royal Gorge Route Railroad properties or sister properties, including all Railroad property, on the train, at Happy Endings Caboose Cafe, the Royal Gorge Mansion or the Royal Gorge Route Inns. We do not provide additional “smoke breaks” for any staff member beyond what is legally required. In addition, any staff member that smokes on a designated break, must not have any scents of smoke on clothing, hair and/or breath. Any staff member scene smoking or vaping on company owned property or the train will be subject to immediate termination.

Being a smoke-free environment for guests and a smoke-free workplace for staff ensures we uphold our customer promise - to provide aworld class experience. It also means we uphold our employee promise - to provide a healthy, professional, clean atmosphere where everyone has the opportunity to grow and thrive.