Service Area Manager - Midland
Gruppo AB
A complete application in a minute
Tailored resume and cover letter, ready to send.
Job summary
AB Energy USA seeks a Service Area Manager to lead the Midland area field service operations, optimize technician utilization, and drive safe, reliable service delivery.
You will partner with the Field Service Supervisor to develop talent, align resources with contracts, and improve operational performance while maintaining a focus on safety and customer satisfaction. Occasional travel to client sites is required.
Qualifications
- Experience in service operations, field service management, or a related technical service environment.
- Proven leadership of technical teams, customer relationships, and performance.
- Strong budget, resource, and process-improvement capabilities.
- Excellent written and verbal communication and cross-functional collaboration.
- Ability to travel within the assigned area and beyond as needed.
- Legal authorization to work in the United States; bilingual English/Spanish preferred.
Responsibilities
- Lead service operations for the Midland area, ensuring safety and quality.
- Coordinate technicians, tools, vehicles, and external resources.
- Develop short- and mid-term service plans and monitor performance metrics.
- Maintain customer relationships and manage escalations and service reviews.
- Support recruitment, onboarding, and development of field staff.
- Ensure compliance with contractual obligations and company procedures.
Skills
Education
Tools
Job description
At AB, we work in a multicultural environment with more than 1,500 employees across offices in 22 countries throughout Europe, North America, and South America. We are committed to finding a better way to build a more sustainable future together with our partners. Our recruiting process is designed to respect diversity and equity and to be free from prejudice and discrimination.
Sustainability is not only our core business, but also part of how we work. Our technologies and digital tools help streamline the selection process, keep applications current, and improve the candidate experience. We view recruiting as a process of mutual discovery, where candidates can share their professional and personal ambitions and our Talent Acquisition team can connect those ambitions with opportunities at AB through transparent communication and career guidance.
The Service Area Manager is responsible for the overall management and performance of AB Energy's service operations in Midland Area.
This role provides leadership to the local service organization and works closely with the Field Service Supervisor to develop technicians, optimize workforce utilization, ensure safe and effective service delivery, and support the continued growth of the service operation.
Responsibilities include customer relationship management, operational planning, resource allocation, service administration, financial performance monitoring, workforce development, technical escalations, and overall service performance.
During the initial development of the area, the Service Area Manager may also provide field support as required.
As the installed base and local service organization grows, the position is expected to progressively focus on strategic leadership, operational management, customer engagement, and organizational development.
Manage the daily service operations within the assigned area
Ensure preventive and corrective maintenance activities are completed safely, efficiently, and according to the required quality standards
Coordinate available technicians, tools, vehicles, materials, and external resources
Review upcoming maintenance requirements and develop short- and medium-term service plans
Monitor open service activities, technical issues, customer requests, and pending corrective actions
Coordinate emergency interventions and ensure appropriate technical resources are assigned
Work closely with other Service Area Managers and departments to share resources and support business needs
Ensure compliance with contractual obligations, service-level requirements, and customer expectations
Develop the local service organization in line with the growth of the installed base and regional workload
Provide leadership, guidance, and development support to the Field Service Supervisor and Field Service Technicians within the assigned area
Work closely with the Field Service Supervisor to ensure technicians are effectively assigned based on competency, availability, certification, and customer requirements
Establish priorities and provide clear instructions for scheduled and emergency activities
Monitor technician workload, productivity, work quality, safety compliance, and overall performance in collaboration with the Field Service Supervisor
Review service reports, timesheets, expenses, and other employee documentation
Conduct performance evaluations and provide regular feedback and coaching
Identify technical and professional training needs
Support the recruitment, onboarding, and qualification of new technicians
Promote accountability, teamwork, communication, and continuous improvement
Address employee performance, conduct, or attendance concerns in coordination with the Field Service Supervisor, Human Resources, and senior management
Develop and maintain service schedules based on equipment operating hours, contractual maintenance requirements, customer needs, and available capacity
Ensure resources, including personnel, subcontractors, vehicles, tools, and specialized equipment, are available to support operational requirements
Review job requirements before mobilization and confirm that the necessary resources are available
Coordinate with the Parts, Warehouse, Procurement, Technical Support, and Service Administration teams
Minimize downtime, unnecessary travel, overtime, and scheduling conflicts
Anticipate workload requirements and recommend additional staffing or resources when necessary
Monitor the utilization and condition of company vehicles, tools, and service equipment
Serve as the primary service contact for customers within the assigned area
Maintain regular communication with customers regarding schedules, equipment condition, ongoing interventions, and outstanding technical matters
Manage customer expectations and provide clear, accurate, and timely updates
Review service findings and recommend appropriate maintenance or corrective actions
Lead or participate in customer meetings, site reviews, and service-performance discussions
Address customer concerns and coordinate the resolution of service-related issues
Escalate critical technical, commercial, contractual, or safety matters to the appropriate management level
Support the development of strong and long-term customer relationships
Identify additional service opportunities and communicate them to the Service Sales team
Ensure work orders are created, updated, completed, and closed accurately and on time
Review and approve service reports, timesheets, overtime, travel expenses, vacation requests, and other employee submissions
Monitor open purchase orders, subcontractor activities, parts consumption, and job-related costs
Verify that labor, parts, travel, tools, and subcontractor costs are correctly assigned to each job
Support the preparation and review of quotations, change orders, and additional-work requests
Provide the required documentation and information for timely customer invoicing
Ensure pending customer approvals, purchase orders, and service documentation are actively managed and resolved in a timely manner
Maintain accurate records of equipment history, maintenance activities, technical findings, and outstanding actions
Prepare periodic reports on service activities, workload, costs, performance, and operational risks
Monitor the financial performance of the assigned service area
Support the preparation of the annual budget, forecasts, staffing plans, and operating-cost projections
Monitor actual costs against budgets and identify significant variances
Review job profitability, labor utilization, overtime, travel costs, subcontractor costs, and material consumption
Ensure services are properly documented and ready for invoicing
Monitor applicable service KPIs, including response time, schedule compliance, productivity, utilization, work-order closure, customer satisfaction, and equipment availability
Develop corrective actions when operational or financial performance does not meet expectations
Provide management with regular updates regarding performance, risks, staffing, and resource needs
Promote a strong safety culture across the assigned service area
Ensure employees and subcontractors comply with AB Energy procedures, customer requirements, and applicable regulations
Confirm that technicians have the required training, qualifications, personal protective equipment, and tools
Ensure job hazard assessments, lockout/tagout procedures, and pre-job safety meetings are completed when required
Review and report safety incidents, near misses, unsafe conditions, and environmental concerns
Stop or suspend work when conditions are unsafe
Coordinate corrective and preventive actions following safety or quality incidents
Ensure company vehicles, tools, and equipment are maintained and used safely
Manage daily service operations within the Midland area and ensure work is completed safely, efficiently, and to required quality standards
Coordinate technicians, tools, vehicles, parts, subcontractors, and specialized resources for scheduled and emergency activities
Develop short- and medium-term service plans based on equipment operating hours, contractual requirements, customer needs, and available capacity.
Dedicate approximately 35% of the time travelling to customer sites in the area assigned and HQ in The Woodland (Houston) if needed
The role will be focused on team leadership, customer management, scheduling, service administration, cost control, technical escalations, and overall service performance
Provide hands-on technical support during complex interventions, equipment failures, and minor or major overhauls
Participate in the on-call rotation and provide occasional weekend, holiday, after-hours, and overnight support as required
Supervise, coach, and develop Field Service Technicians, including work assignment , training, onboarding, feedback, and performance support.
Serve as the primary service contact for customers and provide timely updates regarding schedules, equipment condition, interventions, and outstanding actions
Review and approve service reports, timesheets, overtime, expenses, vacation requests, work orders, and other service documentation
Monitor job costs, labor utilization , overtime, travel, subcontractor costs, parts consumption, budgets, forecasts, and service-area profitability
Monitor service KPIs, including response time, schedule compliance, productivity, utilization , work-order closure, customer satisfaction, and equipment availability
Promote a strong safety culture and ensure compliance with AB procedures, customer requirements, job hazard assessments, lockout/tagout practices, and applicable regulations
Collaborate with Parts, Warehouse, Procurement, Technical Support, Service Administration, Service Sales, other Service Area Managers, and international teams
Support other U.S. and Puerto Rico locations as needed, with occasional travel to Canada or Europe for training, meetings, or operational support
Develop the local service organization as the installed base and area workload expand
- Bachelor’s degree in engineering, Business Administration, Operations Management, or a related discipline; or a Technical Diploma in a relevant technical field combined with progressive leadership experience
- Experience in service operations, field service management, maintenance management, or a related technical service environment
- Demonstrated leadership experience managing technical teams, customer relationships, and operational performance
- Strong understanding of service operations, maintenance practices, and technical support processes
- Proven ability to manage budgets, allocate resources, and drive operational improvements
- Excellent communication, leadership, and customer relationship management skills
- Strong organizational, planning, and administrative skills
- Ability to manage multiple priorities, customer requests, and technical escalations
- Strong verbal and written communication skills
- Working knowledge of Microsoft Office and digital work-order or ERP systems
- Valid driver’s license with an acceptable driving record
- Ability to travel within the assigned area and occasionally to other locations
- Legal authorization to work in the United States
- Native english and spanish knowledge
- Values-driven and inclusive environment: A workplace built on clear values, transparency, respect, and inclusion, fostering collaboration and open dialogue
- Structured onboarding and mentorship: A dedicated induction program with support from experienced professionals to ensure an effective and well-supported integration
- Professional development and growth: Clearly defined career paths supported by annual performance reviews, continuous feedback, and training opportunities in an environment that values individual potential and continuous learning
- Job rotation and knowledge sharing: The opportunity over time to explore different roles or projects, develop cross-functional skills, and gain a broader business perspective
- International environment and mobility: An international organization offering opportunities for multicultural collaboration and, for those interested, international mobility paths over time
- Focus on employee well-being: A company that actively invests in employee well-being through Workplace Health Promotion initiatives that support balance, health, and quality of working life
If your background and experience align with the position, you will be contacted by our Talent Acquisition or Human Resources team for further details.
AB Energy USA is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
