Service Area Leader: Elevate Customer Experience

Meijer; Fort Wayne (IN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is seeking a customer-focused team member in Fort Wayne, Indiana. You will engage customers, assist with daily tasks, and help ensure a seamless shopping experience across departments, including checkout, stocking, and cleanliness.

The role emphasizes strong communication, teamwork, and a commitment to inclusive service. Experience in retail or customer service is valued, with opportunities for growth within a family-owned, community-focused company.

Qualifications

• Passion for customer service and engaging with customers.
• Excellent verbal and written communication.
• Retail or customer service experience preferred.
• Creative thinking skills and problem-solving ability.
• Ability to influence others and work well in a team.
• Ability to build rapport with customers to create repeat business.
• Physical stamina to lift and move products as needed.
• Commitment to fostering an inclusive environment.

Responsibilities

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store
• This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

Skills

Customer service

Communication

Influence others

Rapport building

Retail experience

Creativity

Teamwork

Physical stamina

Plan execution

Inclusive environment

Job description

Meijer is seeking a customer-focused team member in Fort Wayne, Indiana. You will engage customers, assist with daily tasks, and help ensure a seamless shopping experience across departments, including checkout, stocking, and cleanliness.

The role emphasizes strong communication, teamwork, and a commitment to inclusive service. Experience in retail or customer service is valued, with opportunities for growth within a family-owned, community-focused company.