Service Appointment Specialist

Baxter Auto; Omaha (NE); On-site; USD 51,577,344 - 64,471,680; Full time

Benefits offered by this job

Competitive pay

Health benefits

Paid holidays

401(k) matching

Job summary

Lexus of Omaha, part of Baxter Auto Group, seeks a Service Appointment Coordinator to welcome customers and schedule service visits. You will coordinate with Service Advisors, provide basic information, and maintain a positive, professional presence on the phone and in person.

The role requires at least 18 years old with a valid driver's license; prior customer experience is preferred. This full-time position offers a stable schedule, competitive pay, and comprehensive benefits.

Qualifications

• Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle.
• Prior customer experience preferred

Responsibilities

• Answer incoming phone calls for the Lexus Service Department, providing professional and courteous assistance to customers.
• Schedule service appointments based on customer needs and service department availability.
• Communicate with Service Advisors to ensure customer concerns and service requests are clearly understood and properly scheduled.
• Provide basic information about services, appointment availability, and general service department questions.
• Assist in coordinating customer needs between the phone, service advisors, and the service department to ensure a smooth service experience.
• Maintain a professional demeanor on the phone and in person while assisting customers.
• Perform additional duties as assigned by management.

Skills

Customer service experience

Valid driver's license

Job description

Lexus of Omaha, part of Baxter Auto Group, seeks a Service Appointment Coordinator to welcome customers and schedule service visits. You will coordinate with Service Advisors, provide basic information, and maintain a positive, professional presence on the phone and in person.

The role requires at least 18 years old with a valid driver's license; prior customer experience is preferred. This full-time position offers a stable schedule, competitive pay, and comprehensive benefits.