Service Appointment Scheduler No cold calling

Nucar Family of Dealerships; Norwood (MA); On-site; Full time

Job summary

An automotive dealership group in Norwood is seeking a Call Center Customer Service Specialist to manage inbound and outbound calls, creating service appointments. The ideal candidate has 1-3 years of customer service experience, excellent telephone skills, and is passionate about delivering great customer care. This position offers a salary of up to $42K per year, including performance bonuses and an excellent benefits package.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(K) with Company Contributions

Paid vacations

Training and development programs

Qualifications

• 1-3 years experience in customer service or sales calls.
• Strong verbal and written communication skills.
• Ability to work flexible hours, including weekends.

Responsibilities

• Handle inbound/outbound calls to create service appointments.
• Resolve customer service issues.
• Meet department Key Performance Indicators.

Skills

Excellent telephone skills

Superb communication skills

Customer service skills

Organizational expertise

Ability to build rapport

Tools

Microsoft Office

Job description

Overview

Nucar Toyota of Norwood is hiring Call Center Customer Service Specialist - up to $42K / Year (Based on salary and performance bonuses).

This is a great opportunity to be part of a winning team that will reward you for your passion! Successful automotive group looking for dynamic, energetic, career oriented professionals who are masters of influence and love working the telephone. This position involves heavy inbound/outbound calls in order to create service appointments. No cold calling!!!

Requirements

• Minimum of 1 - 3 years experience handling inbound / outbound CS or sales calls.
• Excellent telephone skills are an absolute must for this position.
• A proven history of inside internet marketing and / or scheduling sales appointments.
• The ability to instantly build rapport with clients.
• Superb communications skills, both verbal and written.
• Must be a quick learner and be self-disciplined with a "never say die" attitude.
• A professional demeanor and the ability to face rejection without losing momentum.
• Superb customer service skills with the proven ability to resolve customer service issues.
• The ability to meet or exceed all department Key Performance Indicators that measure overall performance.
• Basic computer knowledge including Microsoft Office and efficient typing and writing skills.
• Strong organizational expertise and an attention to detail.
• Must have a valid driver's license and have 3 years driving experience.
• Must be able to work flexible hours and days, including some weekends.

We Offer

• Great opportunity to join a proactive, customer focused company.
• Awesome income potential which consists of a base salary + performance bonuses (Earn up to $42K / Year).
• Excellent benefits package, including Medical, Dental, Vision, 401(K) with Company Contributions and Paid Vacations.
• World class training and development program and much more!

If you're the one, we want to speak with you now! Please apply with your up to date resume along with a cover letter or paragraph that explains in detail why you believe you are the ideal candidate for this position!

You must be able to pass a drug test and a background check. DCD Automotive/Nucar is an Equal Opportunity Employer.

Salary: $19.00 per hour

Job Posted by ApplicantPro