Service Appointment & Customer Care Coordinator

AutoNation Toyota Fort Myers; Fort Myers (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

AutoNation Toyota Fort Myers is seeking a service appointment coordinator to manage incoming service calls and schedule appointments for the Service Department.

Key responsibilities include collecting charges, ensuring proper communication within the team, and serving customers effectively. The ideal candidate should have a high school diploma and customer service experience.

Qualifications

• Required: High School Diploma or Equivalent.
• Preferred: 6-12 months previous work experience.
• Ability to read, write, and comprehend written instructions.

Responsibilities

• Receive incoming service calls and schedule appointments.
• Collect retail charges and provide change or receipt.
• Make service appointments if consultants are unavailable.

Skills

Customer service skills

Communication skills

Interpersonal skills

Education

High School Diploma or Equivalent

One year certificate from college or technical school

Job description

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