Service and Support Engineer-Additive Manufacturing

Renishaw; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Service and Support Engineer to join their team in the Greater Houston area. This role involves extensive travel and offers the chance to leverage your technical expertise in additive manufacturing. You will be responsible for the installation, maintenance, and repair of cutting-edge 3D manufacturing products, ensuring high-quality service and support for clients. If you thrive in a fast-paced environment and enjoy solving complex technical challenges, this opportunity is perfect for you. Join a company that values innovation and provides a comprehensive benefits package to support your career growth.

Benefits

Health benefits

Dental benefits

Vision benefits

401K plan with company match

Flexible spending accounts

Life insurance

Short- and long-term disability

Paid company holidays

Employee assistance program

Qualifications

• Experience in additive manufacturing or CNC machining required.
• Must demonstrate eligibility to use ITAR controlled data.

Responsibilities

• Install, maintain, and repair 3D Additive Manufacturing products.
• Provide customer support via telephone and email.

Skills

Troubleshooting advanced technical systems

Interpersonal skills

Ability to read electrical schematics

Manual dexterity

Time management

Conflict management

Education

Associates or Technical College degree in mechanical, electrical or automation engineering

4+ years related field service experience

Tools

Electrical measurement equipment

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Job Description

Renishaw is a global technology company with core skills in measurement, motion control, healthcare, spectroscopy and additive manufacturing products. We are looking to recruit a Service and Support Engineer in the Greater Houston, Texas area. Travel expectations for this role typically exceed 90%.

This is an excellent opportunity to use your technical knowledge along with interpersonal skills to deliver service, advice and support to include the installation, maintenance and repair of Renishaw’s innovative 3D Additive Manufacturing products. You will help ensure coverage of our customer base and maintain Renishaw’s reputation for high quality service and response.

Principal Duties & Responsibilities

• Assist customer on site specific location preparations.
• Installation, commissioning of new machines & ancillary equipment at customer site.
• General safety, operation and maintenance training.
• Perform specified preventive maintenance tasks.
• Diagnose and complete recommended repairs and replace wear and spare parts.
• Troubleshoot electrical and mechanical problems/equipment failures and determine solution.
• Assist in the organization of required spare parts or other necessities prior to service intervention.
• Produce detailed reports to client and Renishaw including: Service, Time and Expense Reports.
• Provide telephone and email customer and team support for troubleshooting and ordering parts.
• Assist solution center in testing, operation and customer acceptance steps of equipment.
• Complete travel arrangements on most cost and time effective terms.
• Travel up to 90% domestically.
• Other Duties as Assigned or Requested.

Qualifications

Education and Experience: Minimum

• Associates or Technical College, mechanical, electrical or automation engineering degree or equivalent.
• 4+ years related field service experience in additive manufacturing or CNC machining. (Equivalent combination of education and experience)
• This position may require the use of, and access to, ITAR controlled data. The applicant must demonstrate eligibility to use and access such ITAR controlled data.

Education and Experience: Preferred

• Knowledge and experience with Renishaw or other similar Additive Products.

Knowledge, Skills and Abilities, Competencies

• Troubleshooting and identification of malfunctions in advanced technical systems.
• Manual dexterity with the physical ability to install products in a normal production environment.
• Interpersonal skills
  • Verbal
  • Written
  • Conflict-management
• Read and understand electrical, pneumatic and hydraulic schematics.
• Read and understand mechanical assembly drawings & instructions.
• Experience in assembly of mechanical & electrical mid-size capital equipment (CNC mill, lathes, Plastic Extrusion, Roboteers, Automotive manufacturing cells).
• Experience with electrical low and high voltage equipment.
• Usage of electrical measurement equipment.
• Excellent computer skills (hardware & software for machine specific applications).
• Power User level knowledge in Microsoft products (Excel, Word and PowerPoint).
• Ability to work with minimal supervision in a fast-paced environment.
• Must be able to multitask and work in a deadline driven environment.
• Strong time management skills.
• Speak effectively to customers or employees of organizations.
• Apply common sense to carry out instructions furnished in written, oral, or diagram form.
• Self-motivated, driven to learn and understand the products and tools.
• Valid driving license.

Compensation Range (Annual)

• Up to $100,000 (depending on level and location).

In an effort to comply with local legislation, as well as to provide greater transparency to candidates regarding cash compensation, Renishaw sets standard pay ranges for all U.S.-based roles. Final offer amounts are determined by multiple factors, including candidate experience and expertise, as well as geographic location, and may vary from the amounts listed above.

Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Benefits

Renishaw offers a competitive, comprehensive benefits package for employees including health, dental and vision benefits, a 401K plan with company match, flexible spending accounts, life insurance, short- and long-term disability, vacation and personal time, paid company holidays and an employee assistance program.

Employment Type: Regular

Time Type: Full time

Requisition Number: R7596 Service and Support Engineer-Additive Manufacturing (Open)

Reasonable Accommodation: If you need any assistance seeking a job opportunity at Renishaw, or if you require reasonable accommodation with the application process, please call 847-286-9953 or contact us at [e-mail].