Service and Product Assistant

Fairview Health Services; Burnsville (MN); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Medical & dental

Vision insurance

Retirement plan

Tuition reimbursement

Earned wages access

Paid time off

Job summary

Fairview Health Services is seeking a Service and Product Assistant at Fairview Ridges Hospital in Burnsville, MN. This full-time role (1.0 FTE) supports receiving, delivering, and maintaining supplies and equipment for patient care areas.

A rotation schedule and weekend coverage are part of the four-week cycle. Responsibilities include inventory control, setup for procedures, and ensuring timely, courteous responses to caregiver requests.

Qualifications

• High school diploma or 2 years related experience.
• Experience with inventory control concepts and par level calculations.
• Ability to interpret OR schedule and select supplies.

Responsibilities

• Receive, deliver, replenish, clean, prepare, and maintain supplies/equipment/linen/forms including patient rooms and inventory locations.
• Assist with maintaining adequate inventory levels and perform par level calculations.
• Identify medical products and instruments by name and purpose for case cart setup.
• Coordinate shipment, delivery, and stocking of linen and supplies across locations.

Skills

Inventory management

Customer service

Communication

Education

High school diploma or equivalent

Tools

Pallet jacks and dock lifts

Computer for supply requests

Job description

Job Overview

Fairview is looking to hire aService and Product Assistant to join our team at Fairview Ridges Hospital in Burnsville, MN. This is a full-time position, approved for 80 hours per pay period (1.0 FTE), and is benefit eligible.

The anticipated schedule for this position is:

• Weeks 1 & 3: Monday–Thursday, 2:00 p.m.–10:30 p.m., and Saturday–Sunday, 2:30 p.m.–11:00 p.m.
• Weeks 2 & 4: Tuesday–Friday, 2:00 p.m.–10:30 p.m.

This schedule follows a four-week rotation and includes every other weekend.

To receive, deliver, replenish, clean and maintain appropriate equipment/supplies/linen/forms. To assist with maintaining inventory control.

Responsibilities

• Receive, deliver, replenish, clean, prepare, and maintain supplies/equipment/linen/forms including patient rooms, inventory locations, and other areas, as appropriate.
• Assist with maintaining adequate inventory levels of equipment and supplies. Understanding of inventory control concepts with the ability to calculate par levels and recommend adjusted levels as necessary. Differentiate between supply usage, routine, special cause, patient volume change and cyclical changes. Alerts Inventory Specialist to inventory variances, stock-outs, and defects, etc.
• Identify medical products and medical equipment by medical name, purpose, and connection (if any) with other products.
• Interprets O.R. surgery schedule and selects appropriate medical supplies and surgical instruments for case cart set up.
• Coordinate the shipment, delivery, and stocking of linen & supplies for all locations as scheduled or required.
• Assure that excess inventory in totes is accounted for, documented, and properly routed.
• Participates in cycle counts on a routine basis, identifying inventory requiring adjustments and expired products. Locate and remove products as necessary due to product recalls, changes, or expiration.
• Assure appropriate rotation of medical equipment to maximize utilization and meet need of patient care areas.
• Perform gross decontamination of instruments, clean, rinse, and properly route utensils and instruments. Decontaminate and clean patient care equipment.
• Provides courteous and timely response to customer’s inquiries and requests.
• Operate computer for supply requests, equipment requests, equipment tracking, productivity reporting, etc.
• Differentiate between requests; Stat/emergency (life threatening) and routine, and emergency for products, supplies, and equipment. Responds to customer requests according to priority of emergency, urgent and routine, prioritize patient related needs first.
• Demonstrate effective communication skills by listening respectfully, giving balanced feedback directly and honestly, talking with others to clarify differences and utilizing first party communication.
• Collaborate with nursing leadership and SPD Supervisor in making unit inventory decisions that meet needs of customers.
• Follow through on caregivers inquires, requests, complaints. Keep caregiver up to date about progress of request.
• Maintain and assure patient confidentiality
• Other duties as requested and required.
• Meets and abides by all System, JCAHO, safety, and Departmental Policies and performance/customer service standards.
• Demonstrates safe operation of pallet jacks, dock lifts, equipment used to move supplies, washers, and washer decontaminators.
• Communicates in a respectful manner.
• Ensures a safe, secure environment.

Required Qualifications

• High school diploma or 2 years of experience in lieu
• 6 months, comparable materials or related experience

Preferred Qualifications

• 1 year health care related experience.
• 1 year Customer Service Experience

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status