Service Analyst - End User Computing (EUC) Enablement (Remote, US)

Allstate; United States; Remote; USD 75,000 - 126,000; Full time

Job summary

Allstate seeks a Service Analyst - End User Computing Enablement to drive technology adoption and user enablement, helping employees stay productive and self-sufficient. You will implement change management practices, create enablement materials, and partner with teams to ensure successful technology rollouts.

Leveraging data, dashboards, and actionable insights, you will measure adoption, satisfaction, and business impact while supporting AI-enabled workplace tools and SOP development.

Qualifications

• Experience supporting technology adoption and end-user enablement.
• Familiarity with ADKAR, Prosci or similar change frameworks.
• Ability to produce executive-ready documentation and reports.
• Experience gathering user feedback to drive improvements.
• Experience creating SOPs, playbooks, and knowledge content.

Responsibilities

• Develop go-to-market and adoption strategies for EUC products.
• Apply ADKAR/Prosci to support readiness and user adoption.
• Partner with stakeholders to drive awareness and successful rollouts.
• Support adoption of AI-powered workplace technologies.
• Gather user feedback and translate into actionable improvements.
• Create SOPs, playbooks, and enablement docs.
• Provide data-driven feedback to influence product roadmaps.
• Build dashboards and reports to measure adoption and outcomes.
• Deliver leadership-ready analytics and insights.

Skills

ADKAR/Prosci

Stakeholder collaboration

Communication

Dashboard reporting

End-user enablement

AI tools

Microsoft 365

Power Platform

Tools

Microsoft 365

Teams

SharePoint

OneDrive

Outlook

Power Platform

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Service Analyst - End User Computing (EUC) Enablement role supports the delivery of technology experiences that help employees remain productive, engaged, and self-sufficient. This role focuses on technology adoption, change management, service improvement, and user enablement within an outcomes-based delivery model where success is measured through adoption, user satisfaction, and business impact.

Key Responsibilities

• Develop and execute go-to-market and adoption strategies for End User Computing products and services.
• Apply change management frameworks, including ADKAR and Prosci methodologies, to support organizational readiness and user adoption.
• Partner with stakeholders, Change Champions, and support teams to drive awareness, engagement, and successful technology rollouts.
• Support adoption and enablement of AI-powered workplace technologies and features.
• Gather, analyze, and synthesize end-user feedback to identify service improvement opportunities.
• Translate user insights into actionable recommendations that enhance products, services, and user experiences.
• Develop and maintain standard operating procedures (SOPs), playbooks, and enablement documentation.
• Represent the voice of the customer by providing data-driven feedback to influence product and service roadmaps.
• Build and maintain dashboards and reports to measure adoption, satisfaction, service performance, and business outcomes.
• Deliver reporting and analytics that provide leadership with actionable insights and improvement recommendations.

Experience

• Experience supporting technology adoption, organizational change management, or end-user enablement initiatives.
• Familiarity with change management frameworks such as ADKAR, Prosci, or similar methodologies.
• Strong written and verbal communication skills with the ability to create executive-ready documentation and reports.
• Ability to translate technical concepts into clear, user-focused communications and training materials.
• Experience gathering and analyzing user feedback to identify trends and drive service improvements.
• Experience developing SOPs, playbooks, process documentation, or knowledge management content.
• Experience collaborating with cross-functional teams, including product, technology, support, and business stakeholders.
• Proficiency with Microsoft 365 applications, including Teams, SharePoint, OneDrive, and Outlook.
• Experience creating reports, dashboards, or performance metrics using reporting tools.
• Knowledge of Power Platform and AI-enabled productivity tools is preferred.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Education & Experience

An equivalent combination of education, training, and experience may be considered in lieu of formal education requirements.

Skills

• Change Management
• Dashboard Reporting
• Microsoft Office 365
• Technology Adoption
• User Adoption

Compensation

Compensation offered for this role is 75,100.00 - 126,325.00 annually and is based on experience and qualifications.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

The candidate(s) offered this position will be required to submit to a background investigation.