Service Advocate - Remote

4062 Aetna Resources, LLC; Pennsylvania; Hybrid; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Benefits details during application

Job summary

CVS Health’s Healthy Outcomes Team seeks a Health Advocate to engage Medicare members by phone, guiding them through benefits, screenings, and medications while removing barriers to care. You will communicate with providers and members to improve health outcomes and document interactions in the health record.

The role emphasizes empathetic communication, accurate record-keeping, and delivering a positive member experience in a remote work setting.

Qualifications

• High computer literacy and ability to troubleshoot issues.
• Proficiency with Windows and web-based applications and digital communication tools.
• Reliable high-speed internet (at least 50 Mbps) and a suitable remote workspace.

Responsibilities

• Conduct inbound and outbound calls to members and providers to help access services (health visits, screenings, vaccinations, medications).
• Provide education to members to help them understand benefits and make informed health decisions.
• Accurately document conversations in the member’s health record.

Skills

Computer literacy

Windows/web apps

High-speed internet

Wired connection

Education

High School Diploma or GED

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Healthy Outcomes Team is a health advocacy team looking for dedicated friendly colleagues to help the Medicare population learn about and complete important health screenings and activities. As a Health Advocate on the Healthy Outcomes Team, you will interact with members telephonically to inspire healthy behaviors. Our goal on each call is to give every member a clear understanding of their benefits for specific screenings and medications. You will talk to providers and members to assist with important health services, medications, and resources to improve Star health outcomes. Inbound and outbound calls to members and providers to help getting services like healthcare visits, screenings, vaccinations, or medication refills. Working through barriers that stand in the way of our members’ good health Delivering the best member experience through professional empathetic conversations Provide important education to members to help them make good health decisions that improve their health Accurately document conversations in the member’s health record

Required Qualifications

• High computer literacy, including ability to troubleshoot issues
• Proficiency with Windows and web-based applications and digital communication tools
• Reliable high-speed internet connection (at least 50mbps) and suitable remote workspace
• Hard wired connectivity to computer is required (DSL, satellite, and wireless broadband are not permitted)

Preferred Qualifications

• Bilingual or multilingual candidates heavily preferred.
• Experience with HEDIS screening measures
• Experience with behavior change 1+ year experience with production expectations or high-volume calls heavily preferred
• 2+ years’ experience with call center or outreach involving members/consumers
• 3+ years’ experience in a healthcare setting
• Medical certification (certified nursing assistant, medical assistant, etc.)
• Professional communication skills
• Strong active listening and interpersonal skills

Education

High School Diploma or G.E.D.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Benefits

• Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments.

Application Deadline

We anticipate the application window for this opening will close on: 09/28/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Work Experience & Culture

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.