Service Advisor-Writer

Southlake KIA; Merrillville (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading automotive service center in Merrillville seeks a dedicated Service Manager to oversee service orders, ensure customer satisfaction, and manage a team of technicians. This role emphasizes excellent communication, organization, and a commitment to service excellence. Candidates should possess strong management skills and a clean driving record. Join a company that values growth, teamwork, and integrity in the automotive industry.

Benefits

Medical, Dental & Vision Insurance

401K Plan

Paid time off and vacation

Short/Long Term Disability

Growth opportunities

Paid Training

Employee vehicle purchase plans

Long-term job security

Health and wellness programs

Discounts on products and services

Qualifications

• Strong communication skills with customers.
• Proven record of service and sales success.

Responsibilities

• Oversee service orders and ensure effective service for customers.
• Answer technical questions regarding vehicle problems and services.
• Maintain good relationships with manufacturers.

Skills

Organized

Friendly

Time Management

Communication

Team-oriented

Self-motivated

Job description

At Southlake Auto Group, we are committed to an environment where the customer is always treated with respect and dignity. Our employees are our most valuable resource, and growth is encouraged through diligence, teamwork, and creativity. Above all, we uphold the highest standards of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan
• Paid time off and vacation
• Short/Long Term Disability
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Long-term job security
• Health and wellness programs
• Discounts on products and services

Responsibilities

1. Oversee service orders and flow of Drive Lane, ensuring prompt, courteous, and effective service for customers.
2. Take ownership of the customer's experience by completing additional assignments that leave a positive impression.
3. Provide concierge support for all owner inquiries, whether by phone or in person, to ensure proper handling.
4. Ensure the daily inventory of technicians' time is consistently sold to service customers.
5. Distribute work efficiently among technicians.
6. Answer technical questions regarding vehicle problems, warranties, services, and repairs.
7. Maintain the Customer Success Index at or above company standards.
8. Assist in diagnosing vehicle issues; order parts and tools as needed.
9. Oversee warranty claims administration and supervise the service department.
10. Reinforce company policies and adhere to standards.
11. Encourage compliance with applicable laws and regulations.
12. Maintain good relationships with manufacturers and foster positive employee relations.

Qualifications

1. Organized and friendly personality
2. Ability to manage others effectively
3. Strong time management skills
4. Excellent communication skills with customers
5. Professional appearance and grooming
6. Proven record of service and sales success
7. Positive customer satisfaction results
8. Team-oriented and self-motivated
9. Ability to work independently with minimal supervision
10. Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.