Service Advisor-Westshore Honda

Morganautogroup; Tampa (FL); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in automotive retail is seeking a dedicated Service Advisor to join their dynamic team in Florida. This role offers an exciting opportunity to provide exceptional customer service, ensuring customer satisfaction and loyalty while driving sales. As part of a supportive environment, you will receive ongoing training and have access to growth opportunities. With a competitive salary range and a comprehensive benefits package, this position is perfect for those looking to advance their careers in a thriving industry. If you value integrity, professionalism, and teamwork, this could be your ideal job!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account

401(k) with Company Match

Paid Time Off

Tenure Bonuses

Employee Discount Programs

Qualifications

• Strong customer service and communication skills are essential.
• Ability to handle customer inquiries and resolve concerns effectively.

Responsibilities

• Provide excellent customer service and resolve inquiries promptly.
• Estimate costs and communicate with customers about service status.
• Ensure repairs are completed correctly and on time.

Skills

Customer Service

Communication Skills

Sales Skills

Problem Solving

Education

High School Diploma

Automotive Service Certification

Job description

Join to apply for the Service Advisor-Westshore Honda role at Morgan Auto Group

We are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors make on average between $60k-$100k depending on experience!

In addition to competitive pay, we offer our associates the following benefits:

• Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
• 401(k) with company match
• Professional work environment, with job training and advancement opportunities
• Paid Time Off
• Tenure Bonuses
• Employee discount programs
• Referral programs

Responsibilities:

• Greets all customers promptly; provides timely professional service.
• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
• Estimates cost and completion time/settles customer accounts.
• Communicates with customer about status of work.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Obtains the customer's written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
• Meets or exceeds goals for add-on sales.
• Meets or exceeds OEM Customer Satisfaction Index expectations.
• Delivers the right car in perfect condition every time.
• Identifies repeat customers/first time customer and treats them accordingly.
• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller's inquiry.
• Documents repair order changes.
• Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.

Promptly addresses and resolves customer viewpoint and service follow-up issues.

Equal Opportunity Employer: This employer is required to notify all applicants of their rights pursuant to federal employment laws.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Motor Vehicle Manufacturing