Service Advisor - Tuesday- Saturday Day Shift

Pape Trucks, Inc. in; Lakewood (WA); On-site; Full time

Job summary

Pape Kenworth in Lakewood is seeking a Service Advisor to enhance customer relations and optimize service workflows in a dynamic environment. Candidates will enjoy competitive pay and outstanding benefits while contributing to a family-owned organization focused on career growth and stability.

Benefits

Competitive pay based on skills and experience

401(k) with Company Match

Medical, Dental, Vision Insurance

Flexible Spending Accounts

Life and Disability Insurance

Tuition Reimbursement

Paid Time Off and Holidays

Training and Development Opportunities

Qualifications

• Ability to learn new computer programs.
• Experience in customer relations is essential.
• Mechanical aptitude and multilingual communication is a plus.

Responsibilities

• Oversee service and warranty work orders.
• Assist in shop workflow and customer check-ins.
• Ensure an excellent experience for customers.

Skills

Customer relations

Communication skills

Mechanical aptitude

Team-oriented

Adaptability

Tools

Outlook

Word

Excel

Job description

Service Advisor - Tuesday- Saturday Day Shift (Finance)

PAPE' KENWORTH – LAKEWOOD, WA

SERVICE ADVISOR-TUESDAY- SATURDAY DAY SHIFT: Do you love working with a wide variety of people, building relationships with customers, and solving problems? Can you adapt to changing priorities and balance several projects at once? If so, we want to hear from you! Pape' Kenworth, the premier medium and heavy-duty truck and equipment dealer in the West, is looking for a Service Writer to join their team.

At Pape', you can count on us to heavily invest in your career through training, resources, and support. We want to see you grow your skill set and experience, and in turn, provide excellent compensation, work-life balance, and benefits for you and your family. Come join our team!

WHAT YOU'LL DO

As our Service Advisor, you will ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible, all while ensuring you provide an excellent experience for our customers. Every day you will oversee service and warranty work orders, assist in shop workflow, check-in equipment for repair, and assist customers. To thrive in this role, you must love working in a team, be customer service focused, and have a winning attitude.

This team member will work Tuesday- Saturday 8:00am- 4:30pm.

WHAT YOU NEED:

• Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs.
• Excellent customer relations and communication skills.
• Ability to perform at a high level in a fast-paced and team-oriented environment.
• Mechanical aptitude and the ability to communicate in multiple languages is a plus!

Compensation: $28-35/hr (Depending on Experience)

Why work for Pape':

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including –401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 1 hour of sick leave for every 40 hours worked, and 7 paid holidays each year. Papé vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement– Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation— Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,500 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity.
• Equipment– We have the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact– Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training– You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities\u003cbr\u003e
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the \u003ca href=\u0027https://www.eeoc.gov/poster\u0027 target=\u0027_blank\u0027\u003eKnow Your Rights\u003c/a\u003e notice from the Department of Labor.